The driver and passenger only open all the way now. When the doors are opened it sounds like they are breaking or going to fall off. It is the mechanism that holds the door to the car when the doors are open.

Door makes a loud clanging noise when open and does not stay open

At 25,768 miles, multiple warning messages appeared including: service advanced track, 4WD fault, no cruise control ability, no pre-collision assist, hill side assist fault, and no traction control. BC self test was performed by a mechanic. The vehicle was purchased 3 months prior at the same dealership that performed the test. Results: No communication with AWD module found. The issue was AWD module faulty. AWD module was replaced and reprogrammed. The issue was not covered under the power train warranty (available for 5 years, 40,000 miles) due to the problem relating to the electrical system.

The drivers door has a loud popping cracking like the door is going to break. It won’t shut properly. This is the 2020 escape.

The piece that keeps my driver side door from opening to the point of breaking has broken from the door, and in turn is preventing my driver side window from opening/closing. The cause of this problem is that the solder came loose from the inside of the door. If the wind catches my door, I risk the chance of it buckling at the hinge of the driver door. I have taken it to the dealership in my area and they have reported it to Ford, who states that they are aware of the problem and are trying to find a solution. I am being told that it is going to be a recall, but it is not ready yet? It has been this way for almost 2 months. I took it to the dealership the first time on 3/5/24. Still nothing. This is unacceptable. If anything they can put on a new door. Something needs to be done. They tried to get me to trade it in...I cannot afford that! The date below is approximate, it was around then that I noticed, but it started making a noise when I opened/closed the door for about a week before I called dealership about the problem.

Driver side door has loud popping noise and am unable to close door. Door popped open when driving

The contact owns a 2020 Ford Escape. The contact stated that while driving at various speeds, the front driver’s side door opened unintendedly. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 62,000.

The contact owns a 2020 Ford Escape. The contact stated while driving approximately 50 MPH, the "Rear Belt Monitor Fault Service" message was displayed. The vehicle was taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was unknown.

Left front door has a broken spot weld at the check arm attachment point in the door assembly, occurring on 04/23/24. The weld has completely separated from door component, causing the door to open too wide & barely close completely. This has also caused the sensors in the window to malfunction and the window will not open at all. Has been brought to a dealership and inspected to determine the broken weld is the cause of these problems, and that they have been widely reported by other drivers of this make and model Ford Escape. There were no prior warning lights before breakage, the left front door started making a snapping sound 1 day (04/22/24) before the door weld fully snapped and detached.

The contact owns a 2020 Ford Escape. The contact stated that the driver’s side door failed to latch properly or remain closed and unintendedly opened while driving at various speeds. The vehicle was taken to a local dealer but was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 36,000.

Drivers door popping won’t close all the way window hitting something when you try to roll it down spot welds broken in door

The contact owns a 2020 Ford Escape. The contact became aware that vehicle front driver door was coming apart due to the door welds. The contact stated that in the event of a crash, the contact could be severely injured. In addition, the contact stated that driving the vehicle with a damage door could become a safety hazard. The dealer was contacted and stated that the vehicle could not be repaired until the manufacturer was made aware of the failure and had provided guidance on how to proceed. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was unknown. The VIN was not available.

My driver side door started creaking the other day now I can barely open it and then it just opens on me when I least expect it.

Front passenger door is coming apart - literally the inside structure is separating from the frame of the car. The driver door is automatically locking even when key fob is in the car. When rolling up windows- the Automatic windows continue to roll up and down without touching the buttons. Engine is puttering upon start up- low idling. The engine cuts out when pressing gas upon driving.

Door making popping noise, window won't go down. sometimes won't open easily. control arm problem.

Vehicle 4 years old under 100,000 miles now having transmission issues, vehicle took into for dealership for review (check engine light on)car owner informed service member that specializes in transmission repair not in for 3 weeks as of March 2024. Vehicle now experiencing slipping when acceleration/ deceleration, slipping to stop. Vehicle showing signs of issues as reported with current Ford Lawsuit Accusing Automaker of Concealing Fusion, Escape 6F35 Transmission Problems.

The contact owns a 2020 Ford Escape. The contact stated while driving approximately 30 MPH with the driver assist cruise control activated, the vehicle was slowing down for traffic ahead. The contact stated that the driver assists automatically engaged the brakes but as the vehicle neared the rear end of the vehicle ahead the vehicle independently accelerated. The contact manually depressed the brake pedal which disengaged the driver assist cruise control function. The contact stated that the failure was a recurring failure. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that sensors for the driver assist function needed to be replaced. The vehicle was repaired. The contact stated that the failure of the driver assists function reoccurred. Additionally, the contact stated that her Forward Collision Avoidance feature was intermittently being activated without another vehicle nearby. The contact had taken the vehicle several times to the same dealer and was informed that the dealer was unable to duplicate the failure. The manufacturer was informed of the failure. The failure mileage was 46,358.

The contact owns a 2020 Ford Escape. The contact stated that while opening and closing the front driver’s side door, there was a popping and cracking sound coming from the door panel. Additionally, sometimes the front driver's side door was difficult to open and close. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure. The failure mileage was 35,000.

Driver side door is literally falling off. The hinge is broken and the dealer says although it is a known issue Ford will not cover it. I cannot open the door or else will not be able to close it again. It took two men to close it once it broke and I've been using the passenger side door to enter and exit. I have 2 small children. All electronics inside of door are now non-functioning. Dealer wants $3,000 to repair. Not sure how a non-functioning door is not a safety issue. There are times when you may have to exit a vehicle in an emergency situation (like when it's on fire, in an accident, etc.) not to mention when you're driving down the highway and the door flies off.

Recall was issues 5/2023 for Engine Stall/Fire risk. There has been no remedy done and it's coming up on one year since this has been issued. This was expanded upon the July 2022 recall that drilled holes and removed grill shutters , but it was shown to not have alleviated this issue. The issue is a rod bearing breaching the engine block causing the potential for devastating and potential personal injury along with property damage. In reaching out to the dealer , no remedy has been issued yet....it's almost 1 year !!!

Driving's door hinge is broken. There was a investigation by NHTSA and it was closed due to Ford promising to fix doors to cutsomters satisfaction. Ford will only pay $1200 for at least a $3000 repair. I never received the letter in March that was suppose to go to all 2020 Ford Escapes about this problem. Ford sent to its dealerships an SSM 50150. This issue was known since Sept. 2021 but I was never advised about this. I was told by the dealership that it is out of warranty. It wasn't when the creaking and hard to close issue started. I didn't know that it would eventually break loose. My car was in and out of the dealership for another issue that took months to fix.

Driver's side door stated popping when you open or close the door. No warning of any kind 4/18/24. It is harder to open and close requiring more forch than normal. The window also does not always go up or down all the time. The window has been an issue for a couple of months. We tried lubricating the arm, before we read online of the issue. We do have 3 small holes when the apprent tac welding once was. Very concerned that the door will not latch properly or remain closed during operation of vehicle. We have had the vehicle since it was brand new there is approximately 38,000 to 39,000. We can take to Ford dealer if you like for confirmation.

A software update to the SYNC 3 system was sent out to my vehicle after the update took place the radio system as well as navigation, backup camera, and self parking all failed to work. And the system never turned back on again. After diagnosis from Ford dealership it was declared that the APIM needs to be replaced. I tried to voice my problem to ford corporate via phone calls, emails, and letter and they did not acknowledge that the problem was from the update.

My Escape only has 60k miles on it. I got off work and needed to open my passenger door to get my work bag. Being a single mom, my kids ride in the back and the passenger seat is rarely used. I opened the door and it fell apart. The arm on the door just broke. Now I'm stuck with a hefty bill on a newer car. I am not sure how it broke, it just snapped halfway into opening. Ford told me this should be a recall ad they are seeing tons of it. Now I'm worried will my doors open going down the road with my kids?

I began to smell exhaust fumes inside the vehicle. This persisted for several days and I brought it in to the Ford Dealer. They found that there’s an exhaust leak down at the oxygen sensor that doesn’t seal against the catalytic converter. This is a very dangerous issue with this vehicle as it can kill the occupants of the vehicle while the car is being driven.

Unresolved under hood fire recall

The door hinge limiter bracket on the drivers front door has a broken weld and has becomes detached. This also interferes with the window being able to open and close.

Door started making horrible sound and not opening/closing very good out of no where.

Driver side door makes loud noise when opening and closing. Warning messages: car not in drive or park when in the correct gear; door open; and battery saver on in morning. Driver side power window not working properly. Took to dealer for service on 4/15/25. Was informed there is a door issue not recall and no repairs at this time. Cost: $70 to check door. Have not received any notification from Ford about Customer Satisfaction Program 23B56.

There has been a cracking noise when opening my passenger front door. Heard a POP and notice three small holes on the side of door. I can barely open my door and can’t let down the window. Called ford and of course the famous line, “Since your car is not under warranty, we cannot fix the problem.” Shouldn’t this problem be a recall? I’ve been researching and noticed many Ford Escapes are dealing with the same issue. I feel like I’m driving a Build-A-Car. Come on Ford you have to do better.

The contact owns a 2020 Ford Escape. The contact stated that on almost a dozen occasions while driving at approximately 60 MPH, multiple unknown warning lights illuminated, and the instrument and head unit panels turned off and on and failed to work as intended. On another occasion, while driving at an unknown speed, the vehicle started bucking and lost motive power. The vehicle was taken to a dealer where it was diagnosed that the AWD module and throttle body needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 51,486.

Driver's door when opening would make a clunking sound. After opening it a couple times door would not shut. Finally getting it to shut, the door now will not open all the way. Also since this happening the window on that door will not roll down. Safety issue is that I'm afraid the door won't stay closed or it may fall off. Also the gas cap light is on, always been a problem even when the cap door is completely closed.

AWD control module needs to be replaced at nearly $1000. Just replaced the emissions sensor for $500. Both are known issues and one was a recall but not for my VIN.

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

UNKNOWN. I have received recall notice 23V380 in February 2024 after buying the car from a certified Ford dealer on October 24, 2023. The defect has not been remedied, and I need to sell the car now due to a job change outside of the country. This unaddressed recall and threat that the "engine could fail prematurely" has made it nearly impossible to sell the car at anywhere near the price paid. I am therefore demanding that Ford repurchase the vehicle from me and issue a full refund for all costs of purchasing the vehicle (including taxes and fees).

All wheel drive control module controls the powertrain but is apparently not covered under powertrain warranty. Very expensive repair on a relatively new vehicle.

I have already put in a complaint about the broken spots welds, I am now adding to that complaint. I had the window fixed but because the door is broken I cannot roll down the window. My door is now not locking so stays open even when engaging the locks. The electrical system is giving me errors telling me that there is no key detected and so the engine won't start right away. The radio screen blacks out and doesn't work right, won't keep my settings anymore. This all has been happening since my door broke. I am sick of this car. Casa Ford says that my door is not covered by my extended warranty, but my window was, which was broken because of the broken spot welds in the door. This makes no sense since I am not able to use the window because of the door being broken.

The driver’s side front door mades a creaking/popping sound when opening, hard to open drivers door due to an issue with the welding First noticed when getting into the car where car was parked

The contact owns a 2020 Ford Escape. The contact stated that while opening and closing the front driver's side door, the contact found a fractured piece of weld on the floor and noticed that the front driver's side door check arm welds were fractured. The vehicle was taken to the dealer, who took pictures of the failure and informed the contact that the pictures would be sent to the manufacturer. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 83,260.

78,000 miles second vehicles of this make/model that our business had the head gasket destroyed by - Coolant leaks into the engine -causing a need for an engine replacement that ford will not cover.

The contact owns a 2020 Ford Escape. The contact stated that while opening the front driver's side door, it made an abnormal popping sound. Additionally, the rearview camera failed to display an image or displayed a distorted image while in operation. The front driver's and passenger's side windows inadvertently rolled down after being rolled up. The vehicle was taken to the dealer, where the front driver's side door hinge was welded to the door and the rearview camera and windows were calibrated. The failure recurred and the front driver's side door hinge detached from the door, preventing the window from rolling up and down. The dealer was made aware of the failure, but the vehicle had not yet been repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 59,000.

Drivers door check bracket welds have broken. Door will not shut properly. Window will not function properly.

My 2020 SEL Ford Escape has faulty spot welds on the drivers side door hinge. All three spot welds have broken and has caused the door to make metal scraping noise and is hard to shut. Also, I can not longer roll down my drivers side window because the hinge is blocking the window from rolling down.

The car door on the drivers side opened and then refused to shut. It is a safety risk because it is unable to be operated and caused bruises when it swung shut. The dealer confirmed this is an ongoing issue but refused to cover costs to fix it because I am 473 miles out of the 36,000 mileage. No warnings were issued on the car or the ford app. No prior information was provided to me about this issue before it occurred.

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

2020 Ford Escape has an failure of spot welds in the vehicle's doors, causing the door check arm to break off. Unable to open window all the way or open door all the way. Having repaired before I'm unable to close door or it falls off.

Door hinge on front driver's side door is broken and door swings open hard (especially in wind). It has knocked people (myself, my wife) over and has hit vehicles parked next to it. Took it in to Ford and they said things like this break. Now the same thing happened to the passenger side front door. This seems to be a manufacturing issue.

Driver's door safety check arm spot welds broke

The contact owns a 2020 Ford Escape. The contact stated while driving at an undisclosed speed, various unknown warning lights illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the driveline control module and the battery needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 48,000.

Front driver door has a loud pop when opening and not opening and closing correctly. Per body shop appears to be a defect with the door's check arm which from our research is a known issue by Ford but no recalls have been issued.

The contact owns a 2020 Ford Escape. The contact stated that while his wife was utilizing the shifter knob, she cut her hand on the chrome shifting knob. The chrome edge was very sharp. There were no warning lights illuminated. The contact's spouse did not seek medical attention. The vehicle was taken to the local dealer, where it was diagnosed that the chrome knob needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred to the NHTSA hotline. The failure mileage was approximately 19,000.

The contact owns a 2020 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle began to hesitate and jerk. The contact was able to pull to the shoulder of the roadway, where the failure persisted. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission, requiring the transmission to be replaced. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 118,000. The VIN was not available.

Left broken spot weld on Driver's side door. Without accident, the driver's side window stopped working and the driver's door no longer has any traction once opened. This happened spontaneously without any warning or other symptoms. This first appeared [XXX]. Once the door is opened, it flies open nearly hitting other cars or people that are nearby if I'm not holding on firmly, and the window does not roll down. I brought this to Superior Ford Collision [XXX] and they confirmed it was a broken spot weld. I contacted Ford and this was no longer under warranty so they will not offer any assistance in replacing the door. I was quoted at $5000-$6000 for a new door by Lucas Stauffacher at Superior Ford Collision. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I bought the car from Davidson Ford dealer in watertown, Ny on [XXX] less then 3 months later the drivers side door bracket has broke/ snapped and now the window cannot be rolled down. It sounds like the door is going to fall off. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The drivers side door made a popping and cracking sound like the hinge broke off when I went to open it, it sounds like the door is going to fall off,the car has 37000 miles on it bought it from a certified ford dealer in watertown, NY and less than 90 days later it is broke. The drivers window will not go down and the arm bracket/ hinge is broke . I took the car to the ford dealer where I purchased it less then 90 days ago and bought and extended warranty was told that it does not cover the door. Now the door is still broke and window cant be used. This is the first Ford I have purchased I should have stuck with Nissan. very unhappy especially since I bought an extended 5 year warranty.

The contact owns a 2020 Ford Escape. The contact stated that when the driver’s side door was opened, there was a loud popping sound coming from the hinges. Additionally, when the driver’s door was ajar, the window would roll up and down as designed; however, when the door was closed, the window failed to operate as intended. The vehicle was taken to a dealer to be diagnosed. The contact was informed that the door, door hinge, and window regulator needed to be replaced. The contact stated that only the window regulator needed to be replaced. The manufacturer was notified of the failure. The failure mileage was 85,125.

The left-hand side on the door all automatically just stopped working properly. It makes a popping cracking noise when you open the door all the way. The car is a 2020 it is under 40,000 miles. The window does not roll down all the way due this malfunction. It’s been going on for a while and the car dealership says that i am responsible for paying for it even though it’s a defect. It should be under warranty from Ford. It’s a mechanical issue. The door should open and close properly if I have never been in an accident. I have had many problems with this car since i bought it brand new such as getting new brakes at 1000 miles (they claim because the car was sitting there), a new reservoir because of the windshield wiper fluid was leaking, my headlamp needed to be fixed amongst other things. I feel like this car was a lemon that was sold to me.

The contact owns a 2020 Ford Escape. The contact stated that the driver's side front door was making an abnormally loud squeaking noise. The door was difficult to close. The driver had to jiggle the door for the door to close completely. The driver's side front window was also difficult to roll down. The vehicle was taken to the local dealer, where it was diagnosed that the door hinge weld needed to be repaired. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 65,667.

The driver's side door hinge has broken. I can't open the door wide or it won't shut. The gentleman at the dealership said it may need welding. Whatever has happened is affecting the operation of that door's window as well. I have read that there have been complaints/concerns of this from others yet no recall has been considered.

Despite repairs done under what eventually became TSB 23-2308, the brake squeal continues. I reported this originally to the dealership that sold me the vehicle in the spring of 2021.Work was done under SSM51261

This safety incident occurred with both the driver and passenger front doors. There are two hinges matching the body paint, which are fine. A third black hinge spot welded to the door that holds the door open in partial-open positions had the issue. The spot welding has completely come undone on the driver door and is showing stress on the passenger door. A loud, cracking noise and difficulty opening the door indicated this issue. I had to disconnect this item from the body and shove it into the driver door in order to open and shut the door. While this prevents further damage, it severely hampers opening and shutting the door safely. Without the stop action in place, we have a risk of the door flying open and damaging the body of the car or anything else in the door's path.

The contact owns a 2020 Ford Escape. The contact stated that while driving at various speeds, the navigator's computer screen froze, blacked out, and was inoperable. There were no warning lights illuminated. The contact called the local dealer but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA hotline. The failure mileage was approximately 34,000

The lift gate won't open. The "enable" and "disable" options on the vehicle screen are greyed out.

Weld spots on inside of driver's door are broken.

The contact owns a 2020 Ford Escape. The contact stated that on several occasions while exiting and entering the driver's door, there was an abnormally loud popping sound coming from the door. Additionally, while the vehicle was parked, the contact attempted to roll down the driver's window, but the window would not roll down. The vehicle was taken to two body shops where it was diagnosed that the pressure and or friction caused an unknown part to fracture, and the window motor failed. The contact was informed that the driver's door needed to be repaired. The vehicle was not repaired. The vehicle was taken to a dealer where it was determined that the driver's side door needed to be replaced. The vehicle was not repaired

entertainment system needs to be reset multiple times a day. bluetooth does not connect to the same cell phone i have been using and needs to be re-connected manually every time I start the car. stereo and gps are non-responsive and require restart to properly operate. Bluetooth needs to connect automatically to my phone.

The door welds and arm on the driver side door is breaking. Loud creaking, popping noise. Now door is not wanting to shut. We see this is a common problem with this type of vehicle.

It has been nearly 10 months since Ford issued this recall (23S27) for the 2020 Ford Escape. There is a risk of fire if this engine fault is not resolved. Ten months is an unacceptably LONG time for the company not to have issued a satisfactory resolution to this dangerous situation.

one day suddenly with no warning or alerts, or messages of the problem to alert me, the driver's door began making horrible noises when opening or shutting. I have extended warranty and contacted them, took it to the Ford dealership for inspection where it was determined the internal welds in door are broken, also causing problems with the electric window of that door. the window will only go down about an inch or so and the entire door needs to be replaced which is not covered under the warranty and I'm told it needs to go to a body shop to replace the door!

The contact owns a 2020 Ford Escape. The contact stated that while in the front driver's seat, the key fob was used to open the trunk. The contact stated that there was suddenly the mechanical sound of the trunk closing and the contact observed that the trunk had fallen approximately 5 inches. The vehicle was not repaired. The contact stated that the failure recurred while walking to grab items from the trunk, the contact opened the trunk with the key fob. While the contact was in the trunk the contact suddenly heard the mechanical sound of the trunk closing and jumped back and observed that the trunk had fallen halfway. The contact stated that there was an unknown part that appeared to be disconnecting from the ride area of the trunk. The dealer was not contacted. The manufacturer was not made aware of the failure. The failure mileage was unknown.

the driver door it makes noice and gets stuck when try to opening it up.

I have a failure of the spot welds of the door check arm in my vehicles driver-side door (3-days ago on Monday, 03/18/24). It has broken off. This arm ensures the door safely closes. I sometimes have trouble closing / securing the door. And now the window will not roll down as of yesterday. I have contacted my Ford dealership & Ford customer service and both tell me cannot fix the problem because the do not know how to fix it yet & do not have the parts to fix it. They tell me that this is an "Advance Recall" notice (#23B56) that has not been publicly sent out yet and that I'll have to either pay some else to fix it or wait until the end of the 2nd quarter of 2024. If Ford does not know how to fix it OR have the parts to fix it, how is anyone else going to fix it? This is a safety & liability issue.

Spot weld on driver side door failed, Hinge is now broken.

The driver side door check arm is broken, affecting the driver side window. It is a know issue with this vehicle make and model, but Ford will not pay to fix it.

The contact owns a 2020 Ford Escape. The contact stated that on several occasions while exiting and entering the driver's door, there was an abnormally loud popping sound coming from the door. Additionally, while the vehicle was parked, the contact attempted to roll down the driver's window, but the window would not roll down. The vehicle was taken to two body shops where it was diagnosed that the pressure and or friction caused an unknown part to fracture, and the window motor failed. The contact was informed that the driver's door needed to be repaired. The vehicle was not repaired. The vehicle was taken to a dealer where it was determined that the driver's side door needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was filed. The failure mileage was 74,115.

The contact owns a 2020 Ford Escape. The contact stated that while entering the vehicle, there was an abnormal popping sound emanating from the door hinge, after which the door was not flush with the body of the vehicle while closed. The door ajar warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to Technical Service Bulletin: SSM 50150. The manufacturer was not notified of the failure. The failure mileage was 31,000.

Getting AWD OFF, Hill Assist off, advance traction control off, no collision assist. This happened when put spare tire on and stayed after putting original wheel & tire back on. Checked online and it has been happening to a lot of people, please there is a need for a recall My car is only 20000 miles Ford Escape 2020 SE AWD

The door welds (arm check) have broken. I took it a ford dealer and have been told there is no recall. When I took it to a body shop, they told me all of the door welds are weak and need replacement. I was quoted $6500. For a new vehicle (2020) it seems like a manufacturing defect and there are no recalls and it is too expensive for me to fix. Please help.

My 2020 Ford Escape Hybrid SE driver's side door has failed (ripped) spot welds at the door's arm. I simply opened my car door one day, and heard a loud pop. Ever since I simply opened my car door, my door now has constant cracking/popping sounds when I open or close my driver's side door. Due to issues with my door, my driver's side window now does not move up or down. This issue did not have any warning or symptoms prior to the ripped weld spots, it was a random instance which now permanently has affected my car. I have done some investigating on my own regarding this matter with other Ford Escape owners, and this is a very common issue with this make and model. Some owners that had similar issues with their vehicle stated that their driver's side door flew off when traveling at highway speeds. Due to the previously stated sentence, this is a huge safety concern as a door flying off my vehicle could affect other drivers and put them at risk of injury. I took my vehicle into an auto shop to be diagnosed, who recommended that I take my vehicle into a Ford dealership to deal with this problem directly. The Ford dealership had me call Ford's Customer Service line to discuss my options. Ford's customer service informed me that their is nothing that FMC can do to assist with this matter and that I do not qualify for any financial assistance to cover the cost of this repair. I have been in contact with my Ford dealership who told me that the whole door will need to be replaced, and that this repair will cost a minimum of $3,000. Due to not having any other way of getting to and from work, I have to drive my unsafe vehicle for transportation. There is currently a TSB on this specific issue, but Ford is refusing to consider this matter a "recall".

TSB found 22-2433. TSB says vehicle needs fuel filler tube replacement. This item should be a recall fix not paid by vehicle owner. This article supersedes TSB 22-2176 to increase the labor operation allowance and update the part list. Some 2020-2022 Escape/Corsair vehicles built on or before 3-Jan-2022, 2020-2022 Explorer vehicles built on or before 14-Feb-2022, 2020-2022 Aviator vehicles built on or before 07-Feb-2022 and 2021-2022 Bronco Sport vehicles built on or before 3-Dec-2021 may exhibit a slow fuel fill and/or spit back condition during refueling. This may be due to the design of the fuel tank filler pipe. To correct the condition, follow the Service Procedure to replace the fuel tank filler pipe.

Driver door makes a popping noise. It is hard to open, other times hard to close. Does not stay open sometimes and will fling closed, which has hit my arm and shin. Since this started, the window does not roll down all of the way. When it does roll down, it does not roll up.

Both front doors have broken spot welds. The driver’s side window will not function properly— it only goes 1/3 of the way up and down when the vehicle is in use. There is also a loud popping sound when the door is opened.

While driving home from work the car stopped reacting to the gas pedal and I was going fast enough to coast into a parking lot. Had I been on the bridge or turnpike it could have been a disaster.

Cracked or Broken Spot Welds in the Left Front Door At the Check Arm Attachment Points in the Door Assembly - [XXX] - Available for inspection upon request. The door will not open without creating a loud crunching sound, requiring the passenger to squeeze out before the check point. Check points are inoperative. The window often malfunctions. There was no warning. I found the problem by searching online. This is a common issue with the 2020-2022 Ford Escape. See [XXX] The repair is not covered by the warranty. NHTSA should issue a recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The turbo started leaking coolant internally making a few components fail in the motor. It has a really strong smell of burnt coolant. It started leaking about one year and half ago according to the service manger it was leaking before replacing the turbo and there was a failure to inform me about that issue. Due to this leak motor has to be replaced. Prior to the repair a warning lamp or any other notification appeared.

The contact owns a 2020 Ford Escape. The contact stated that she had parked the vehicle in the driveway and went to manually open the garage door to reverse inside the garage. The contact stated that while opening the garage door, the vehicle started rolling back. The contact stated that the front driver's side door knocked her down, and the front driver's side tire rolled up her right foot. The vehicle crashed into the contacts residential garage. The contact stated that she sustained a crushing wound on the heel of her right foot that was 7 inches long and 1 inch wide. The contact stated that her right heel blew wide open and the tendons and muscles were detached from the bone. The contact stated that she underwent surgery and 3 months of basic bed rest. The vehicle was taken to an autobody repair shop, where it was repaired. The vehicle was also taken to the dealer, where the cause of the failure could not be determined, and the dealer informed the contact that she might have failed to park the vehicle before the incident. The manufacturer was not notified of the failure. The failure mileage was approximately 10,000.

2020 Ford Escape. Front driver door made a lot of creaking noise, hard to open and close, couldn't roll window down because hinge had broken was loose in door. Discussed with Mel Hamilton Ford, Wichita KS, while it was there getting another issue addressed. Said it was not covered under warranty. Just a couple thousand over 36,000. Door popping and creaking began before the 36,000 mile warranty had expired. It was in and out of shop to get another issued figured out. Took to Lubber Ford in Cheney KS and they said the weld was broken took hinge out of door. I took to a body shop, said it can't be fixed needs entire door replaced for $3000.00. Ford knows it's a problem, they offered to pay $1200 of a $3,000 fix. Ford needs to replace door at full cost since they issued a Technical Service Bulletin in Sept. 2021. My Escape was still under warranty and had been at the dealership many many times for other issues and no one mentioned the door problem until I had it at Lubbers.

Replaced AWD Module at 49,134 miles - four months after purchasing from a Ford Dealer. It is obviously a faulty module with all the complaints online. Individuals shouldn't have to spend a fortune when Ford knows there is/was a problem with the part, and failed to recall it and perform its due diligence. Ford makes the money and individuals keep going into debt. They need to be held accountable. Multiple repairs shops are aware of the problem! The safety of drivers/passengers is at risk.

I stopped to refuel. I turned off the engine. After filling the tank the car would not start. I contacted the service department of my dealer and they knew immediately what the problem was, a faulty purge valve. They said it is a common problem with Escapes. The service department entered my mileage as 53, 308 which was an error as the actual mileage was 33335. The dealer refused to correct this error. The repair cost me $494.00

See attached document for complaint

Spot weld on driver's door has failed. Numerous complaints about this. Adding my vehicle to the list. Difficult to open and close and window does not operate. Crunching sounds

Drivers front door began popping when opening and now will not close and window is now not operational. While traveling down highway the door wouldn't latch fully as well. Window now will not go down and door is making a heck of a popping noise

Door would not properly close window would not roll down. On investigation weld's on door hinge were broken

The contact owns a 2020 Ford Escape. The contact stated that while entering the vehicle, she heard an abnormal popping sound. After a visual inspection, the contact observed that the door check arm had detached. The vehicle was taken to the dealer, who diagnosed a failure with the door check arm and attachment points for both the front driver’s and passenger’s side doors. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Action Number: PE23013 (Structure). The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 75,000.

Driver's side door weld broke. Took to Ford dealership (Future Ford of Concord). Was told on first appointment it was a known issue and that Ford would not cover repair, but a door replacement was needed. Door was unable to be ordered per service tech and car was returned to me. Rescheduled second appointment so they could order the door. Car was with dealer for a week, door was not shipped to parts department because of memo stating door issue is known, but no recall has been issued. Called Ford's customer service line and was told this is a known issue and they are awaiting a recall in May or June, but don't know how to resolve the issue so can't issue the recall yet. Meanwhile, my door is in operable (window cannot go up and down) the hinge weld is broken and makes a severe popping sound. Additionally, when Future Ford looked at door they broke the aesthetic cover on the interior of the door and there is a huge bulge near the window where you can now see the interior of the door. Ford stated I need to wait for the recall and no parts will be sent to the dealer to fix.

Drivers door won’t close the spot welds are broken on check link mounting bracket

after dealing with the loud popping of my door for one day, now my window will not roll down and when i open and close my door there is no tension at all. making me believe that the entire inside of my door panel fell apart. it’s scary because i’m worried i may not be able to open or close my door soon, or that it will stop latching.

My vehicle is continuously triggers a check engine light, which goes on and off. It states on the FORD APP that the engine is detecting that the exhaust gas recirculation system flow is higher than expected for the operating conditions. I have repeatedly requested that this be evaluated but every time I go in for service they tell me that they will not look at it unless the check engine light is on (Which it goes on and off all the time with the same record) and they refuse to go off the check engine history on my APP. There is also a sound coming from my driver side tailpipe that is low sound at idle but increasing whines/chirps during acceleration. I can't say for sure, but I believe these are tied together and the dealership tells me that i have to leave my car with them for at least 4 weeks for them to even take a look. I supposedly got an OTA update to resolve this issue, but it hasn't worked. Check engine light is still on and off.

The contact owns a 2020 Ford Escape. The contact stated that while driving at 70 MPH, the driver's side door partially opened, and upon attempting to secure the door, the contact heard an abnormal popping sound emanating from the door hinge. The following day, the contact stated that upon entering the vehicle, he found that the driver's side door was unable to latch closed and required an excessive amount of force to securely close the door. As a result, the door hinge detached from the vehicle. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Action Number: PE23013 (Structure). The manufacturer was notified of the failure but provided no assistance. The failure mileage was 80,000.

The contact owns a 2020 Ford Escape. The contact stated that while the vehicle was in reverse, the vehicle made a howling noise coming from the rear end of the vehicle. The vehicle was also emitting a clicking noise when the brake pedal was depressed to shift out of park(P). The failure was intermittent. The contact's spouse, an independent mechanic, stated that it seemed as though there might have been a failure with the parking brake. The vehicle was taken to the dealer however, the dealer was unable to determine the cause of the howling noise while the vehicle was shifted into reverse due to not being able to duplicate the sound. The dealer stated that the clicking noise while depressing the brake pedal was diagnosed as a parking brake failure. The vehicle had not been repaired due to not being covered under recall or warranty. The manufacturer was made aware of the failure where it was confirmed that the repairs were not covered by a recall or warranty. The failure mileage was unknown.

Drivers door started popping very loud spoke to ford about it they said to report the safety issue on the welds breaking in the door

The driver’s side front door made a creaking/popping sound when opened due to an issue with the welding. This same issue also prevents the window from being rolled down.

the door pops when opening and closing. sometimes gets stuck while opening or closing. looks like the door panel is coming undone from the door. arm break check.

Drivers side door was creaking and now the window will not go down. Reading other complaints seems like a weld issue on the door catch. I do not want this to open while I am driving. I have 41k miles so my basic warranty is not in play. Please let me know if there are other warranties that will cover this.

The driver's seat has something protruding (seat heater?) into your tailbone which causes pain and discomfort. The constant adjusting to get comfortable (grabbing the steering wheel to pull myself forward) and slower reaction due to pain and numbness is a hazard waiting to happen. I have not addressed this with my local dealership as they had my car for 7 weeks and only fixed the recall issue (window switch) and none of the other 5 issues I took it in for.

Driving the 2020 Ford Escape it completely shut down during a rain storm requiring us to pull off the main road coasting to a stop. Very concerned with the fact that The emergency flashers did not function and the rest of the dash and LCD panel went black. After 20 minutes I was able to get the vehicle started but the check engine light was illuminated and I was able to drive the 1/2 mile home. The car is in our driveway and I have a service appointment on 3/6. With this potential problem in place I do not want to drive it if it will shut down in the middle of the interstate highway.

A message appears that reads" Falla en system. de control de cinturones de sguridad traseros. Require servicio"

The door welds broke and the driver door sounds like it is going to fall off. It affects how the door opens and closes. Also the evap system has caused my car to die out and have issues due to it being messed up. Ford did nothing when I told them just said it was because I needed to buy the most expensive gas. So I did so and it didn’t make a difference.

Passenger side window has come loose and closes poorly with a loud klunking sound.

The driver side door arm is broken

The door check arm welds on my passenger door have failed and my drivers side door is starting to fail. This is rendering my vehicle front doors unusable. In the event of an accident, being able to open the doors properly seems like it is a HUGE safety issue.

I opened door and it made a loud pop and I took it to a dealership and was told it was a Ford issue and the door needed to be replaced but that their wasn’t a recall so I’m just stuck with a door that is very hard and loud to open.

I have a bad weld on the driver's side door of my 2020 Titanium Escape and I am told this is a known issue. The window in the door doesn't work anymore and my door is basically falling off and from what I have read this can happen at any time even while driving. They say the door can fly open even while driving because of the bad weld. I have spoken with Ford and they will only pay a fraction of the bill. This requires a fix of a new door. They are expecting me to pay over $1300 for the repair and they will pay $980. To fix on my own is $3300. Why is there no recall. Do I have to get injured or die to be taken seriously??

The driver door starting making a loud popping sound. I found out the check arm/hinge broke. Now the door has 3 holes in it, the window will not roll up or down, and the popping sound is still present.

My driver’s door started making a loud noise. Then it popped real loud and now it has no spring. It will not stay open for me to get out of the car. You have to hold it open. The window will only go down about an inch.

My car had been having no issues and working as expected. I left to depart for my destination and my driver's door made a terrible grinding noise and didn't open smoothly. There was resistance. I am able to drive the vehicle without issue, but I cannot open the driver's door all the way. My local Ford Dealership won't repair the door, citing that I need to wait for the recall from Ford. I'd like to have a fully functional door on the vehicle I purchased.

Problems with the driver side door. Purchased car brand new. Currently has 25k miles (roughly). My 3-36k mile warranty ended 10/23. My door is making creaking snapping popping noises and the window Won't go down. I'm concerned the door won't open or worse snap and fall off while driving. I feel I have to hold the door while driving which is not safe. . I have to drive this car for work, I work in the field and need the car to go from location to location throughout the day. . I took it to the dealer garage. The conversation went along the lines, the door arm welds are bad and the garage mentioned they had 5 cars recently with the same problem. They said it was covered and then the door would have to be replaced. They (service dept) sent it over to the body shop stating it was too long of a job for service dept to do. I waited 2 weeks and went down to check on status. The body shop said it wasn't covered and it would be $2400 to replace the door. Contacted Ford about the letter that's supposedly to come out to owners with this problem 2020 escape and they know nothing about it. I reached out to another dealer in the area and they are very aware of problem with the escape door but they know nothing about Fords customer satisfaction program regarding the door. Very concerned the car door is unsafe.

Drivers side door inner shell became unwelded. Ford released a TSB technical service bulletin about it, but refuses to call it a recall. Out of pocket $1500

Weld came undone. Driver door does not work properly. Window does not roll down

- The check arm attachment point in the door assembly on the driver's side door. The spot welds holding the attachment to the door have broken. It is available for inspection at request. - It's a safety issue because the door no longer is able to catch itself presenting the possibility of the door being "ripped" from our hand if the wind would catch it potentially causing harm. Also, it's unknown whether the door will eventually be unable to latch presenting an even bigger problem if the door would open while traveling. - The local dealership is fully aware of the issue at hand reassuring me that this is indeed an issue. There is even a Technical Service Bulletin (TSB) - SSM 50150 issued displaying the issue at hand. - The "fix" the dealership collision center has told me is a complete door replacement with a cost of $3,000 or more.

The driver side front door welds have broken on the door closer. The window now operates sporadacially and the door does not always properly latch. The door has opened to the first catch at times. The dealer tells me that the cost will be $4200 to fix. The whole door needs to be replaced.

Left front door check came unwelded from inside door panel causing door to not open and close properly. Left window would not work. Holes in door frame where hinges pulled out.

The vehicle without warning lost power as I was driving in the middle of a road way. The engine stayed running but only revs. No check engine lights or messages. Thankfully I was headed down hill and was able to coast through the intersection that was turning yellow and had just turned red as I coasted through. I coasted and pulled over to a side street and proceeded to put vehicle in park and shut it off. I then tried to start and put it back into drive. Nothing. I shut it off again waited 10 minutes then started and it started driving. Then lost all ability to give power to the wheels. Vehicle was taken to the dealership where they said it had metal in the transmission fluid. The vehicle was scheduled to have a fluid exchange for the transmission the next day. They couldn't get it out of park either then it did slam into drive for them. They said it needed a new transmission. For the cost of $7,500 it now has a new transmission from ford. The only warning I finally got was through the Ford pass app after the vehicle has finally been at the dealership for a couple days. That is when it indicated a power train fault and problem with transmission.

The weld that holds the control arm for the front driver side door has broken.

The driver front door check arm spot welds are breaking, making the door hard to open and close. The vehicle only has 56,000 miles.

Opening/closing driver door is very difficult must do slowly. Window does not go down. I can see three holes where the spot weld holding the hinge is gone.

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

* Spot Weld Joints failed on driver side door. The welds have failed. * Cannot open drivers side door due to to spot weld failure. * Dealer has seen the issue and said the only option is a new door. *Dealer has notified Ford Motor Company. I have a 5 year 100,000 mile bumper to bumper warranty that I purchased from Ford Motor Company. Ford told the dealer it is not a part failure so not covered under my warranty and the cost should fall back to the customer. *No. I was getting into my car to leave work on 2/15/2024 and when I opened the door I heard the loud popping/cracking sound.

On February 23,2024 the driver door started making very loud scraping and popping noises with physical resistance to opening or closing. The drivers power window started working very slowly like it was being dragged on, and then wouldn't go back up. Pushing on exposed window edge got it finally to go up and close. Over the next several days the noise and resistance has gotten worse. Found out NTSB has opened an investigation into this issue, and Ford has a service memo SSM 50150 as the cause is faulty spot welds on interior door anchors which can lead to door failure and unexpected opening. SO far Ford has not offered any help to repair this issue. I have filed a claim without result yet.

So there is multiple issues with my vehicle. First: I had the recall issue with the fuel injector "fixed" as the dealer stated. Now CO2 is leaking into my cabin when the car is parked and/ or when the remote start is activated. You can not breathe. I bought this car because I have 2 boys in car seats still. It is a serious hazard for anyone that breathes it in, especially kids. Second: after pumping gas it chugs. Like it will try to crank up but can't. I have had this car for less than a year. After the dealership "fixed" the fuel injector this issue started. When it finally starts the car smells strongly of gas. Third: there was a recall on a hose that had to do with the A/c system. It leaked onto wires and caused a shortage in my whole electrical system which in turn caused the vehicle to shut down on me while I was driving on the interstate. Fourth: The blind spot warning goes crazy when you are driving down a road with no one beside you. Fifth: The lane keeping assistant has completely stopped working. I have reset the system and it still will not work. Sixth: the radio, bluetooth, sound system does not work because of the water that leaked onto the wires from the A/C pipe that was recalled. Now my biggest issue is that the dealership that I purchased the vehicle from tried to charge me to have the recalls fixed. I had to take it to another dealership and afterwards was informed that, that specific dealership will claim to replace the recalls but not actually do the work so that way you have to come back and they can charge you for the work. Could you guys please look into this? Please call me at [XXX] in regards to the issues, so you can experience them first hand with me. Thank you so much for your time. Also if you google the problems everything i listed is a HUGE ISSUE with this vehicle but nothing is being done about it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2020 Ford Escape. The contact stated that the front driver's side door made an abnormal popping sound while driving. The vehicle was taken to the dealer, who diagnosed that the driver's side door check arm attachment point had failed. The contact related the failure to NHTSA Action Number: PE23013 (Structure). The manufacturer was notified of the failure but offered no assistance. The contact was later referred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was 45,000.

The passenger door hinge made a large noise and was unable to close without extreme force. It was a safety issue as the car function and hinge mechanism failed. The dealer turned me away as they do not "weld" and referred me to a body shop. Yes, my independent auto service stated that the Door Stay and Mounting Bracket three small welds broke off. They were unable to re attach door properly as they do not weld. They noted the drivers side door is also starting to loosen. This is another safety concern.

hi, I don't feel secure anymore driving this car with this fire recall, what can I do? Nobody want to buy that car with this failure. Best Regards [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2020 Ford Escape. The contact stated that while opening the front driver's side door, the door made an abnormally loud popping sound. Additionally, the door failed to open completely, and the window failed to roll down completely. The local dealer and manufacturer were notified of the failure, but no assistance was provided. The vehicle was not diagnosed or repaired. The failure mileage was 40,000.

On 2/19/2024 i exited my vehicle and heard a popping noise. At that time I couldn't figure out where the noise came from. After existing the vehicle I attempted to close the door, unfortunately the door would not close property. It was clicking and the entire door wouldn't align properly without closing. when opening the door it also opens and hangs. Also the window does not roll more that 25% down and stops. Do if impact on either side, or a fire in the vehicle would prevent someone to escape I went to the internet and started researching the issue. I found many same model and year vehicles have the same issue. The issue is the 3 spot welds that hold the door fail and at the time of failure break the control arm that connects the door.

When opening driverside door, hinge broke making it difficult to close door securely. Had to have the hinge replaced.

The driver side door began making a terrible noise upon opening and closing. It would not close. The door eventually closed and the door weld for the hinge failed. The door does not operate properly and now the driver side window does not go down because the door hinge components are broken off inside the door and blocking the window from going down at all. Ford was contacted multiple times about the manufacturer failure and there is still NO Recall on the 2020 Escape AWD. They advised to wait for a letter from Ford allowing the fix. Ford has no information for when they will send letters to customers or dealers to fix the failed manufacturer weld component on the drivers side door.

My driver door began clicking and popping and I was unable to open my door to exit the vehicle . My driver window would not roll down. The following day the metal door arm had popped loose. And where the hinge was welded to the door. 3 holes were found and the metal hinge in the door started moving freely. I am a home care nurse and depend on my vehicle. It feels like the door is going to fall off. This scares me, because I am not sure if I will be unable to open my door or window to exit in case of an emergency. I am also fearful the door will fall off. I called ford and was told no recalls were reregistering for my vin number. I was told my warranty ran out and any repair will have to be paid fully by me. Ford refuses to put customer safety first in this situation. Please advise. Thank you.

The door check bracket is broke to where my door makes a terrible noise and I hear this is affecting over 300,000 Ford escapes

The contact owns a 2020 Ford Escape. The contact stated that upon entering the vehicle, he heard an abnormal sound coming from the door hinge. The vehicle was taken to the dealer, who diagnosed a failure with the door check arm attachment point. The vehicle was not repaired. The manufacturer was not notified of the failure. After investigating the failure, the contact related the failure to NHTSA Action Number: PE23013 (Structure), but the vehicle was not included. The failure mileage was 15,000.

The driver door welds have broken. The door has been investigated by Courtesy Ford, Hattiesburg, MS. They stated the door would have to be replaced at a cost of $2600. No warning lamps were indicated. Also, the breaks squeal when in reverse.

Drivers side door started to make a loud popping sound and the window stopped rolling down. Every time the drivers side door opens it flings wide open because there’s nothing to keep it in place. Took the car to the dealership it was purchased at and was told that the ford escape has that issue with a faulty weld on the check arm causing it to break completely off with no way to repair it.

Drivers door spot welds that hold the reinforcing angle for the door check have broken loose allowing the door check angle to move inside of door, this makes it difficult to close the door all the way because the angle is hitting something inside of the door. Looking online this appears to be a common problem, Ford issued a service bulletin for this issue, (SSM 50150), we called the local Ford dealership and was told that since the vehicle is out of warranty there is nothing they can do. Vehicle has about 14,000 miles on it but is about 8 months out of warranty, it was used very little for the first 2 years due to Covid 19 pandemic shutting down the University that is the owner. The passenger door spot welds are also beginning to break loose.

The contact owns a 2020 Ford Escape. The contact stated that while opening the front driver's side door, there was an abnormal cracking sound heard. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was determined that the driver’s side front door was cracked or had a fractured spot weld at the check arm attachment in the door assembly. The dealer informed the contact that the door needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and informed the contact there was no coverage under a recall or warranty for the repair. The contact stated that the failure was related to NHTSA ID Number: 10234590, Manufacturer Communication Number: SSM 51553 (Structure). The failure mileage was approximately 33,000.

The contact owns a 2020 Ford Escape. The contact stated that while entering the vehicle, the front driver's side door made an abnormal popping sound. The vehicle was taken to the dealer, who diagnosed the vehicle and determined that the driver's side door check arm attachment point had failed. The vehicle was not repaired. The contact related the failure to NHTSA Action Number: PE23013 (Structure). The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 51,000.

The door just started to make a bad noise and the window will not go down now. The weld mounts on the door have come undone!

Last week, I heard a popping noise when opening my driver side front door of my 2020 Ford Escape. I had the issue diagnosed by my local Ford dealership as broken spot welds on my door. Since then, the issue has progressed and my door no longer closes properly. It is a safety issue because my door is not closing properly and continuing to get worse. I do not feel comfortable driving until it is fixed. I was referred to a body shop by my local dealership for the issue and will have it repaired this week. The body shop confirmed the broken spot welds on my driver side front door.

The driver door popped open at 70 MPH on the interstate. Pulled over and the door was jammed open about 12 inches. We could not get the door to close or get the window to go down. We had to get out the passenger side. We finally forced the door closed with two of us pushing on it. Now it won't open all the way and the window is stuck about 6 inches from closing. Extremely dangerous situation. The vehicle has 56.000 miles and we purchased it new. Now my wife refuses to ride in it. We are both [XXX] . It's unbelievable that the Ford Motor Company has not addressed this! My dealer is stating the repair could cost us as much as $2000 out of pocket, The NHTSA is our only hope.. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Approximately a week ago we noticed a popping sound in our driver side door. You can see where the rivets have popped free from the sheet metal. This car is over its 3 year warranty by about one week. Yet, the dealer and Ford motor company do not want to do anything to replace our door. This is an issue that ford acknowledged as a problem on this specific car. But, no TSB or recall has been issued yet. Hopefully by leaving this message, the NHTSA will look into this concern. I don't need my wife driving this car with a door that is not safe. Thank you!

On the driver door, the door check welds have failed. Heard a grinding clunking sound and had my mechanic look at the car; he identified what had occurred. I have researched online and found instances where once this is broken the door might open without warning. Because of this I am very gentle in using the door, opening it just enough to get inside. I do not use the window. I had my dealer body shop look at the door and they advised this is a problem they have been seeing. Their repair estimate is about $750. That’s just to rivet the part in place. They advised that to replace the part is approximately $2500. The odd sound the door was making started gradually and became worse. I first noticed a couple of months ago. There were no warning lights or messages prior to failure.

The drivers side door hinge has failed. It has come loose.

Hinge on driver's door broke. Door pops every time it opens. Window will not roll all the way down.

The spot welds holding the door check on driver side have failed. The door does not open or close properly now we have had the vehicle for 3 months. The vehicle has 22000 miles on the Odometer.

Spot welds on drivers side front door attaching the check arm has broken loose causing a loud popping sounds and causing difficulty opening and closing the door. Ford is aware of the problem and refuses to fix it, even though they have been made aware of the issue by Ford through service bulletin numbers SSM 51553 and SSM 50150.

Hello and thanks, for giving this your attention. 2 days ago, I heard a popping noise when I opened my drivers side door. There is now an issue opening and closing the door. The window also, will now not roll down. Upon, looking closer at the door frame, 3 factory tack welds have completely come loose.

The contact owns a 2020 Ford Escape. The contact stated that the front driver's side door made an abnormal sound while opening. Additionally, the door failed to open for more than 5-inches due to the door check arm bracket being fractured. Additionally, the contact stated that the window failed to go down. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The contact related the failure to Ford Campaign Number: 23B56. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 63,134.

Check strap on drivers side door. Door makes a ridiculously loud noise when opening fully and closing.

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

GATEWAY MODULE FOR INSPECTIONS DOES NOT READ OR REGISTER WHEN MY CAR NEEDS AN INSPECTION.

Welds that hold the driver door have broken lose causing the door to make a popping sound when opening and closing. You can see where the weld has broken and the inner brackets are no longer attached. Cant open door all the way as it causes it to bind up and not close. Tried to upload pictures but keep getting an error message.

The drivers door is becoming harder to open and close. Was told it is a faulty weld on the door arm. This is a safety concern due to not being able to get out of the vehicle.

2020 Ford Escape door welds went bad. First popping noise and then door wouldn’t close and finally got closed and couldn’t open. Hinges pulled out of door and left holes and then window could not be opened. I have been researching and this has been ongoing problem with Ford. I see where there were lots of recalls for this problem, but I am told my Ford isn’t one for recall. I don’t know why I had to pay $2,620.00 to have door replaced since they already knew about problem. I need help! [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The drivers side door started to have a creaking sound and became difficult to open and close. The window was also hard to open, so I stopped and quickly put it back up. I informed the dealer and they told me they are aware of the problem but Ford isn’t covering it under warranty’s. I am currently still driving the vehicle because I have no other and am just very careful how far I open the door and I’m unable to use the window.

THE HINGES IN MY DRIVERS DOOR HAVE BECOME UNATTACHED AND NEED TO BE FIXED. I WAS BEING QUOTED A 3800.00 TO FIX IT. I HAVE NEVER DRIVEN A CAR THAT HAS HAD THIS ISSUE. I AM VERY DISPAPPOINTED AS THIS IS MY 5TH FORD ESCAPE AND LOVE THE CAR. BUT THIS CAR IS A PIECE OF CRAP. THE CONTACT STATED THE BRACKET THAT HOLDS THE HINGE PIN WELD BROKE INSIDE THE DRIVERS SIDE DOOR.

The driver-side door makes a very loud popping and grinding noise. While driving the vehicle approached a stop like the door suddenly opened while in motion. I took the vehicle to the dealership which told me it was the spot welds in the driver's door and that it would need to be replaced. The vehicle is at 41670 miles and is no longer under warranty. Ford is refusing to cover the repair and will not offer any assistance with helping to offset the cost of the vehicle repair. The vehicle is unsafe to drive as the door can open while in motion due to the weld failures. No warning lamps came on when the incident occurred to indicate that the door was open at any time.

Ford Escape 2020 Hybrid 51,000 miles. Left front door pops and makes crunching noise when opened. The window does not go down now. just saw that repairs will be handled under customer satisfaction program. Door 'hinge' just started making noises. If FORD doesn't follow thru I will send another complaint.

Door hinge on driver side making cracking noise when opening and closing door. Unable to roll down window. Took to Ford Dealership to look at issue and they referred me to a body shop to fix the door hinge before they can complete work on the window issue.

Driver side door is making a loud noise when opening and closing the door. Door is binding up/ has resistance. Spot welds to door closer are broken and will almost not allow door to close once it has been opened.

The contact owns a 2020 Ford Escape. The contact stated that while the vehicle was parked, the driver's side door was opened and made a clicking sound and failed to remain open, nor closed properly. The vehicle was taken to a dealer where it was diagnosed that the driver's side door needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 42,000.

The driver's door suddenly became hard to open and close and makes loud noise when doing so. The door does not sound like it is closing well which is a huge concern. I took it to dealer and they knew immediately what the problem is as it's a known issue documented by Ford "SSM 50150 - 2020-2021 Escape - Cracked Or Broken Spot Welds In The Left Front Door At The Check Arm Attachment Points In The Door Assembly". They gave a quote of $3,200 to replace and repair. It is not covered as my car has 39,000 miles and warranty expired at 36,000 miles. I DON'T BELIEVE MILEAGE SHOULD HAVE ANYTHING TO DO WITH DOOR FAILURE!!! Ford Motor should step up and fix this known issue - it is a manufacturing defect that welds are failing

The contact owns a 2020 Ford Escape. The contact stated while opening the front driver's side door, the door made an abnormal popping sound and failed to close securely. The contact inspected the door and noticed that the spot welds had fractured on the side of the door. The vehicle was taken to the dealer, where it was determined that the front driver's side door needed to be replaced. The dealer informed the contact that the manufacturer was notified of the failure, and a case was opened; however, no assistance was provided. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 39,300.

The contact owns a 2020 Ford Escape. That contact stated that upon entering the vehicle, the driver's side door opened abnormally wide, after which the driver's side door became jammed. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed failures with the high-low voltage converter and the door check arm attachment point. The voltage converter was repaired, but the door check arm attachment point was not repaired. After investigating the failure, the contact related the failure to NHTSA Action Number: PE23013 (Structure). The manufacturer was notified of the failure, and a case was opened. The failure mileage was 21,500.

The contact owns a 2020 Ford Escape. The contact stated that while opening the front driver's side door, the door made an abnormal loud popping sound. The contact also stated that the door failed to close completely. The contact stated that the door had to be slammed for the door to securely close. Additionally, the contact stated that the front driver's side window failed to roll down as needed. The vehicle was taken to the dealer, where it was determined that the door check arm welds were fractured due to improper welding. The dealer referred the contact to an auto body repair shop. The vehicle was taken to two auto body repair shops, where it was determined that the door needed to be welded or an unknown part needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 39,000.

Popping noise coming from drivers side door. There is resistance when shutting the door and window will not go down. No incidents occurred that would have caused this to happen.

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2020 Ford Escape. The contact stated that the driver's side door made a popping noise and a check arm weld fractured. The contact stated that the door was difficult to close. There were no warning lights illuminated. The dealer was contacted and informed the contact that repairs to the spot welds were performed. The manufacturer was contacted, and provided the contact with a case number and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 42,000.

Drivers side front door welding has come off the cross-arm bracket making the door make a scratching sound when opening it closing. Has also caused the window to have issues. Door doesn't always latch correctly not and because of the welding that came undone afraid the door will fall off. This could happen while drive and cause not only my car with myself and my family to get hurt but could potentially danger other people. FORD refuses to fix the issues without making me pay for a whole new door when the welding that came undone is a manufacturing flaw that Ford did, nothing that consumers are doing wrong.

Drivers door hinge stop bracket spot welds broke causing popping and cracking noise when opening and closing door. Window only goes down a few inches. Door won't close sometimes without several tries

UNKNOWN: I have a 2020 Ford Escape with a driver door "hinge arm" that has disconnected due to failed spot welds. The drivers window now does not operate.

The contact owns a 2020 Ford Escape. The contact stated that while attempting to raise and lower the driver’s side front window, the window was inoperable. No warning light was illuminated. The contact took the vehicle to a local mechanic and a diagnostic test was performed. The mechanic informed the contact the driver's side door hinge welds was fractured causing the failure with the window. The manufacturer was not made aware of the failure. The approximate failure mileage was 46,000.

The contact owns a 2020 Ford Escape. The contact stated while opening and closing the front driver's side door, the door made an abnormally loud popping sound. The vehicle was taken to the dealer, where it was diagnosed that the welding inside the door was fractured. The dealer determined that the door needed to be replaced and provided the contact a fee for the repair. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 31,780.

The contact's husband owns a 2020 Ford Escape. The contact stated that while her husband was opening the driver's side door, there was an abnormal sound coming from the door. The contact stated that the door failed to close properly. There were no warning lights illuminated. There was an eight-inch opening in the door. The vehicle was taken to the local dealer, who informed him the door and the bracket needed to be replaced. The vehicle was not repaired. The contact called the manufacturer, who opened a case and covered the repairs under the warranty coverage. The approximate failure mileage was 24,400.

Driver door made a popping noise and a weld broke inside of it

The passenger front door middle hinge broke from inside the door. There are numerous online articles of this happening and causing costly repairs of the entire door instead of just the hinge, which is Ford’s solution. Two days ago I noticed a creaking noise and thought I should spray wd40 and when I went to open my door to do this, there was a POP! And now the hinge can be moved up and down and it is also affecting the window, the window can’t be rolled down. If there’s an accident, this could cause someone not to be able to get out. This needs to be on ford to fix. There were no warnings of this. I can’t take pictures of the issue without ripping my door apart and I’m not a mechanic.

Driver's door hinge welds failed (broke loose). This safety hazard may occur while operating vehicle. The hinge was attached to the door with 3 spot welds. The 3 spot welds all failed. The drivers door may open while driving and do not close once the welds have failed.

When closing the driver's side front door, an audible clicking sound was heard. When opening the door at my destination, some mechanism inside the door failed. I was unable to close the door all the way. I immediately drove to the Ford dealership service department, holding the door as closed as it would go (about a 12 inch gap). I have been waiting for two weeks for the repair to even be begun.

SSM 51553, Left front door has a cracked or broken spot welds at the check arm attachment point in door assembly. The window will not roll down or will not roll back up. The door will sometimes not want to close or not close fully. Yes, the dealership confirmed it is an issue that needs to be resolved, with the whole door needing to be removed. Started with creaking noises while opening/shutting the door about 1-2 months ago. Now the door makes loud crunching /cracking noise, doesn’t want to close all the way.

Driver's door check arm spot weld broke. There is a technical service bulletin on this issue but Ford will not cover it because I am out of warranty time wise...vehicle only has 27,000 miles on it. I have been climbing in and out on the passenger side of the vehicle because I am worried that the door will not close or will not stay closed as I am driving. My window is also not operating correctly because of this issue.

Failure in the driver side front door control arm. After researching, there appears to be spot weld failures where the arm attaches to do door itself. It seems my vehicle is having the same issue. The arm completely detached from the door and was unable to close it.