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2020 Ford Escape

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2020 Ford Escape Reliability Report

Most Reported Problem:
  • Total Complaints

    607

  • Overall NHTSA Safety Rating

    5 out 5

  • Recalls

    11 Active Recalls

  • Top Problem Severity Rating

Reliability Assessment

  • green-check_icon No Advanced Driver Assist Problems Reported
  • red-x-icon Air Bag Problems Reported
  • red-x-icon Engine Problems Reported
  • red-x-icon Power Train Problems Reported
  • red-x-icon Fuel System Problems Reported
  • red-x-icon Electrical Problems Reported
  • red-x-icon Steering Problems Reported
  • red-x-icon Structure Problems Reported

The Reliability Assessment reports on eight of the most costly issues that a vehicle may encounter.

The 2020 Ford Escape currently is reported to have 7 out of 8 most costly problems. This can indicate costly widespread defects with this model year. Consider the amount of complaints that have been filed before making your purchase decision.

Safety Assessment

  • 13 Crashes
  • 3 Fires
  • 18 Injuries
  • 0 Death(s)

The Safety Assessment reports on four factors that put you and your family at risk of injury.

Owners have reported that car problems with the 2020 Ford Escape have resulted in crashes, injuries, fires, and even deaths. Depending on the amount and severity of injuries reported, you may want to consider a different vehicle.

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Complaint Trends

When considering a 2020 Ford Escape, it’s important to research the other model years as well. This helps provide a broader perspective on a car model’s complaint history and potential issues.

Here are a few reasons why:
Understanding the car’s evolution: Car models can undergo significant changes from year to year, both in terms of design and functionality. This knowledge can help you better appreciate the car’s strengths and weaknesses and determine whether the specific year you are considering is the best buy.

Identifying recurring issues: Some car models have recurring issues that may not be apparent in a specific year. By researching the other model years, you can identify any recurring issues that the car may have and determine whether they have been resolved in the specific year you are considering. This knowledge can help you make an informed decision and avoid potential costly repairs down the line.

Overall, researching other Ford Escape years will help identify the model year with the lowest amount of high severity complaints, further ensuring a better car buying decision.

Timeline of Complaints

The timeline of complaints identifies how many problems owners reported with the 2020 Ford Escape while covered under the Bumper-to-Bumper and Powertrain warranties.

Seeing how many complaints have been filed for a car while it is still under warranty can be beneficial in several ways:

  • Indicates reliability: If a vehicle has a high volume of high severity complaints filed while still under warranty, it may indicate that the car is not reliable. This information can be valuable for a car shopper who is looking for a car that will be dependable and require minimal repairs.
  • Helps identify potential issues: By researching the complaints filed for a particular model, a car shopper can get an idea of the common issues that owners face with the vehicle.
  • Can influence warranty coverage negotiations: If you have a 2020 Ford Escape and your warranty claim for expensive repairs is rejected, having a record of similar complaints can increase your chances of getting the defect covered under warranty. In other words, documenting common issues with your vehicle could help you negotiate better warranty coverage.

Owner Voices

Complaints sourced direct from the National Highway Traffic Safety Administration database.

Why this matters:
Complaints provide a valuable, unfiltered look at problems owners are experiencing with the 2020 Ford Escape. Unlike typical car review websites, owner feedback is based on real-world usage.

  • NHTSA ID Number: 11545741
  • Incident Date: September 20, 2023

My drivers door arm receptor has broken free of its spot weld inside the door, causing severe safety issues. [see Car and Driver article BY ALESSANDRA KAESTNERPUBLISHED: JUL 14, 2023] Same issue. This happened to me today 09/20/2023. * I cannot fully open drivers window because of this defect. Major safety issue if my vehicle goes into water. * I cannot open the door from outside, if locked. Major issue to persons with disabilities who can't climb across the console or back seats. I pulled a leg muscle today doing so. My back hurts also. Ford spot-welded the door arm receptor on a piece of metal that is too thin to provide support. This is enough for a recall. When will you do this? What is taking so long? Already tired of not being able to use drive thru because my window will not lower. A major inconvenience.

  • NHTSA ID Number: 11542159
  • Incident Date: September 1, 2023

The contact owns a 2020 Ford Escape. The contact stated that the front driver's side window would not roll down and while exiting the front driver's side door the door would immediately close back. The contact indicated that the door had erroneously sprung back causing a contusion to the left leg upon contact. The same failure had occurred causing a contusion to the left arm of the son. No medical treatment was required. The cause of the failures were not determined. The manufacturer and local dealer were notified of the failure but no assistance was offered. The VIN was not available. The failure mileage was 45,000.

  • NHTSA ID Number: 11535023
  • Incident Date: July 28, 2023

Recall 22n17 needs to include the gear knob for the chrome peeling. It cut my finger and thumb.

  • NHTSA ID Number: 11506390
  • Incident Date: February 9, 2023

The contact owns a 2020 Ford Escape. The contact stated while driving at an undisclosed speed and making a right turn, another vehicle crashed into the front driver's side of the vehicle. The air bags did not deploy. The contact sustained whiplash and neck pain. The contact had not sought medical attention. The contact stated that upon attempting to open the front driver's door, the door failed to open immediately. The contact then pushed the door with excessive force and it opened. The contact related the failure to Ford Technical Service Bulletin Number: 22-2246. The contact was able to exit the vehicle. A police report was filed. The contact's grand-son met her at the scene and assisted her with driving the vehicle to a nearby autobody center. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired for air bags and door failure. The failure mileage was approximately 12,700.

  • NHTSA ID Number: 11443283
  • Incident Date: December 9, 2021

I was involved in a collision with a pick-up truck in Gallup, NM on 12/3/21. We hit the truck mid-section. Front of my Escape was pretty much destroyed. Our airbags did NOT deploy. Mine and my husbands safety was at risk due to the failure of the airbags to deploy in the crash. Vehicle is at the Ford Dealer in Gallup, NM waiting for State Farm to determine the next steps. I had no prior warnings or indications that the airbags were not functional.

  • NHTSA ID Number: 11434552
  • Incident Date: September 27, 2021

The liftgate has a mind of its own. It closes without warning and crashes on my head! I can't load anything without holding one hand over my head to catch the door as it closes unexpectedly on my head. Even a shadow causes the liftgate to close - if a child or an animal walks by. If you turn off the automatic liftgate feature you manually have to lift the gate and close it. It is very heavy to lift and close and not practical. It is way too sensitive and needs to be addressed before someone is seriously hurt.

  • NHTSA ID Number: 11423760
  • Incident Date: July 7, 2021

The contact owns a 2020 Ford Escape. The contact stated that the hands-free rear tailgate had on several occasions erroneously opened and closed without the close button being pressed or the open sensors being activated. The contact indicated that while retrieving groceries from the vehicle with the tailgate door raised the door suddenly began to close and hit the contact in the head causing a minor laceration. No medical treatment was required. The vehicle was taken to the local dealer who was unable to duplicate the failure and no service was performed. The manufacturer was made aware of the failures but no assistance was offered and referred the contact to NHTSA. The failure mileage was 1,000.

  • NHTSA ID Number: 11419448
  • Incident Date: June 3, 2021

The rear liftgate, while open (and while I was loading/unloading items), will randomly close on its own. It does signal it is about to through very low volume beeps but it has done this some 20 times randomly in the last week. Several days ago it closed on my head, taking off a slice of skin on my scalp, knocking me down face forward onto/into the rear bumper, injuring my face/upper lip as well. This is a known/documented issue on many vehicles via many Ford Escape forms, which suggest having the key fob in your pocket or on your person is the culprit and sends the car into a frenzy.

  • NHTSA ID Number: 11404849
  • Incident Date: March 25, 2021

TL* THE CONTACT OWNED A 2020 FORD ESCAPE. THE CONTACT STATED WHILE DRIVING 1-2MPH WHEN THE CONTACT DEPRESSED THE BRAKE PEDAL, THE VEHICLE DID NOT RESPOND AND CONTINUED TO MOVE FORWARD UNTIL VEHICLE CAME INTO CONTACT WITH STRUCTURE. THE CONTACT STATED ALL AIR BAGS DEPLOYED WITH THE EXCEPTION OF THE PASSENGER SIDE CURTAIN AIR BAG. 2 PERSONS WERE INJURED, AND WERE TAKEN TO RECEIVE MEDICAL TREATMENT. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TOWED TO A TOW YARD WHERE IT WAS DIAGNOSED WITH BEING DESTROYED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 1,000. THE VIN WAS NOT AVAILABLE.

  • NHTSA ID Number: 11390957
  • Incident Date: February 1, 2021

TAILGATE LOWERS WITHOUT DRIVER ACTION. WHILE UNLOADING REAR AREA TAILGATE LOWERED ON HEAD

  • NHTSA ID Number: 11388835
  • Incident Date: January 19, 2021

THE SPRINGS OR BAR AT THE BACK OF THE BOTTOM SEAT OF THE DRIVERS SEAT IS POKING UP AND I HAVE TO ADJUST CONSTANTLY WHILE DRIVING AS IT HURTS. VERY UNSAFE TO HAVE TO CONSTANTLY CHANGE POSITIONS TO TRY AND NOT HURT. A PICTURE WILL NOT SHOW WHAT IS HAPPENING WHEN THE SEAT IS SAT ON.

  • NHTSA ID Number: 11386920
  • Incident Date: January 7, 2021

12/26/2020 HEAD-ON COLLISION, MOST IMPACT TO PASSENGER FRONT SIDE - PASSENGER SIDE AIRBAGS DID NOT DEPLOY, DRIVERS SIDE AIRBAGS DID DEPLOYED - INJURIES SUSTAINED BY PASSENGER AND DRIVER. ACCIDENT OCCURRED ON CITY STREET (50 MPH ZONE).*DT*DT*DT*DT*DT

  • NHTSA ID Number: 11342512
  • Incident Date: July 31, 2020

TL* THE CONTACT OWNS A 2020 FORD ESCAPE. THE CONTACT STATED THAT WHILE STOPPED AND PRESSING THE BRAKE PEDAL, THE VEHICLE SUDDENLY EXPERIENCED UNINTENDED ACCELERATION AND CRASHED INTO A CONCRETE PILLAR. DURING THE CRASH FRONT END WAS SEVERELY DAMAGED BUT THE AIRBAG DID NOT DEPLOY. ALSO THE COLLISION ASSISTANCE SAFETY FEATURE DID NOT ACTIVATE TO AVOID THE CRASH. DURING THE INCIDENT THE DRIVER SUSTAINED AN INJURED CHEST WHICH DID NOT REQUIRE MEDICAL TREATMENT. NO POLICE REPORT WAS TAKEN. THE VEHICLE WAS NOT TOWED. THE LOCAL DEALER ROYAL OAK FORD LOCATED AT 27550 WOODWARD AVE, ROYAL OAK, MI 48067. AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 2,000.

  • NHTSA ID Number: 11539046
  • Incident Date: August 17, 2023

I lost my ability to steer my vehicle. I attempted to step on the brakes and nothing happened. I hit a box truck in front of me going at least 30mph and only my shin airbag deployed.

  • NHTSA ID Number: 11521111
  • Incident Date: May 9, 2023

I was in an accident on March 18 around 10 pm eastern time. I was t-boned and the side air bag never deployed. I have also since had issues with my powertrain light coming on and the vehicle loosing power.

  • NHTSA ID Number: 11506390
  • Incident Date: February 9, 2023

The contact owns a 2020 Ford Escape. The contact stated while driving at an undisclosed speed and making a right turn, another vehicle crashed into the front driver's side of the vehicle. The air bags did not deploy. The contact sustained whiplash and neck pain. The contact had not sought medical attention. The contact stated that upon attempting to open the front driver's door, the door failed to open immediately. The contact then pushed the door with excessive force and it opened. The contact related the failure to Ford Technical Service Bulletin Number: 22-2246. The contact was able to exit the vehicle. A police report was filed. The contact's grand-son met her at the scene and assisted her with driving the vehicle to a nearby autobody center. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired for air bags and door failure. The failure mileage was approximately 12,700.

  • NHTSA ID Number: 11488458
  • Incident Date: October 8, 2022

pscm loss of power steering pulling into drive way minor damage to right fronty fender and bumper if this happened at highway speed on a curve it could been fatal took to dealer they replaced the steering column so far denied repair to bumper and fender there was no warring light came on after it happened

  • NHTSA ID Number: 11485690
  • Incident Date: September 21, 2022

I was driving on the NYS Thruway with lane assist and cruise control enabled. This is after already having an issue with my computer where the car a couple of months ago just stopped in the middle of the road. This morning I was driving on the Thruway when suddenly, if felt like the collision impact system was engaged and the car shifted to the right slamming into the car next to me. No airbag deployment but extensive damage and collision system was completely engaged. The car issued no warnings or other issues afterwards. NYSPD arrived and completed report. Another car was involved. Only side damage.

  • NHTSA ID Number: 11473689
  • Incident Date: July 13, 2022

I was stopped at a red light with my foot on the brake. The vehicle unexpectedly accelerated and crashed into the vehicle in front of me. Collision assistance did not activate, and there was no audible warning. The vehicle accelerated with such force that both cars were damaged. A police report was obtained. no one was injured. Damage to the vehicle includes a broken grill, broken head lamp, bent hood and broken brackets under the hood. The car is currently at Serra Bodyshop Center in Rochester, Michigan. The vehicle was serviced on 6/15/22 at Elder Ford in Romeo. oil change, rotate tires, check alignment and multipoint inspection.

  • NHTSA ID Number: 11465404
  • Incident Date: May 20, 2022

The vehicle has a safety system called hill assist start and auto hold braking. When activated the driver can take their foot off the brake pedal when fully stopped and the car should stay stopped until the accelerator is engaged. The first incident occurred about 5 months ago. I had started the vehicle and put it in drive. A warning then appeared on the dashboard saying hill assist start fault and then immediately switched to auto hold fault and the car started moving on its own. After stopping the car and resetting the transmission the fault message went away and the car held in place. About 2 weeks later this same fault happened but I was unable to stop the car in time before hitting a pole on the left front quarter panel. This caused a large dent. I was able to take a picture of the fault message on the dashboard. I had to take the car in for another issue and told the service advisor about the auto hold faults. The dealer ran a diagnostic and found no issues. The issue did continue after this visit. About 2 months ago the fault occurred when the car was next to a wall and the front left side was heavily damaged when it hit the wall. I was able to take another picture of the fault message. At the same time, we had issues with getting the car into reverse on the transmission dial Returned to the dealership and informed them of the continued issues. I also opened a case with Ford over the issue. The dealer again ran a diagnostic, drove the car but could not reproduce any of the issues or faults. I showed them the pictures of the fault message and they did not take it seriously. A Ford engineer also inspected the car and could find no issue. We reluctantly took the car back. Now the auto hold will turn on and off by itself when the car is stopped. The car will start to roll forward until the brake pedal is engaged. I informed Ford of this, and they said there is nothing else they can do for us. All of these issues happen at random. The car is unsafe.

  • NHTSA ID Number: 11447172
  • Incident Date: January 12, 2022

2020 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO DEFECTIVE BRAKES. THE CONSUMER STATED WHILE DEPRESSING THE BREAK IN PARKING LOT, THE VEHICLE FAILED TO COME TO A STOP. THE VEHICLE STRUCK A POLE AND A CAR BEFORE STOPPING. THE VEHICLE WAS TOWED TO A DEALER WHERE THEY COULD NOT DUPLICATE THE FAILURE.

  • NHTSA ID Number: 11443283
  • Incident Date: December 9, 2021

I was involved in a collision with a pick-up truck in Gallup, NM on 12/3/21. We hit the truck mid-section. Front of my Escape was pretty much destroyed. Our airbags did NOT deploy. Mine and my husbands safety was at risk due to the failure of the airbags to deploy in the crash. Vehicle is at the Ford Dealer in Gallup, NM waiting for State Farm to determine the next steps. I had no prior warnings or indications that the airbags were not functional.

  • NHTSA ID Number: 11429813
  • Incident Date: August 19, 2021

I was at a red light behind 4 cars, when as I look into the rearview mirror when I saw a white van coming at me at cruising speed. As I turned the steering wheel to the left, purposely trying to avoid the vehicle in front of me, the white van slammed into me and caused me to hit my head on the steering wheel and the window. I had my seat belt on, but I was hit so hard that the car frame was bent and I was hurt. I was informed that the reason not one of my airbags went off in the front of my car was, I was hit in the rear. If I would have let my car hit the car in front of me, I would have been protected by the airbags in the front. This is a serious issue and this complaint is to request the NTSB look into requiring all vehicles to have sensors throught out the car to keep drivers and passangers should remain as steady

  • NHTSA ID Number: 11404849
  • Incident Date: March 25, 2021

TL* THE CONTACT OWNED A 2020 FORD ESCAPE. THE CONTACT STATED WHILE DRIVING 1-2MPH WHEN THE CONTACT DEPRESSED THE BRAKE PEDAL, THE VEHICLE DID NOT RESPOND AND CONTINUED TO MOVE FORWARD UNTIL VEHICLE CAME INTO CONTACT WITH STRUCTURE. THE CONTACT STATED ALL AIR BAGS DEPLOYED WITH THE EXCEPTION OF THE PASSENGER SIDE CURTAIN AIR BAG. 2 PERSONS WERE INJURED, AND WERE TAKEN TO RECEIVE MEDICAL TREATMENT. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TOWED TO A TOW YARD WHERE IT WAS DIAGNOSED WITH BEING DESTROYED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 1,000. THE VIN WAS NOT AVAILABLE.

  • NHTSA ID Number: 11386920
  • Incident Date: January 7, 2021

12/26/2020 HEAD-ON COLLISION, MOST IMPACT TO PASSENGER FRONT SIDE - PASSENGER SIDE AIRBAGS DID NOT DEPLOY, DRIVERS SIDE AIRBAGS DID DEPLOYED - INJURIES SUSTAINED BY PASSENGER AND DRIVER. ACCIDENT OCCURRED ON CITY STREET (50 MPH ZONE).*DT*DT*DT*DT*DT

  • NHTSA ID Number: 11342512
  • Incident Date: July 31, 2020

TL* THE CONTACT OWNS A 2020 FORD ESCAPE. THE CONTACT STATED THAT WHILE STOPPED AND PRESSING THE BRAKE PEDAL, THE VEHICLE SUDDENLY EXPERIENCED UNINTENDED ACCELERATION AND CRASHED INTO A CONCRETE PILLAR. DURING THE CRASH FRONT END WAS SEVERELY DAMAGED BUT THE AIRBAG DID NOT DEPLOY. ALSO THE COLLISION ASSISTANCE SAFETY FEATURE DID NOT ACTIVATE TO AVOID THE CRASH. DURING THE INCIDENT THE DRIVER SUSTAINED AN INJURED CHEST WHICH DID NOT REQUIRE MEDICAL TREATMENT. NO POLICE REPORT WAS TAKEN. THE VEHICLE WAS NOT TOWED. THE LOCAL DEALER ROYAL OAK FORD LOCATED AT 27550 WOODWARD AVE, ROYAL OAK, MI 48067. AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 2,000.

  • NHTSA ID Number: 11502499
  • Incident Date: January 18, 2023

The contact owned a 2020 Ford Escape. The contact stated while driving 15-20 MPH and coming to a stop with his wife in the front passenger seat and daughter in the rear seat, the coolant temperature warning light illuminated; however, the temperature gauge indicated that the vehicle temperature was normal. The contact then saw smoke coming out of underneath the hood of the vehicle. The contact parked and turned off the vehicle. The contact and his family immediately exited the vehicle. The contact stated that the front end of the vehicle burned significantly. The contact was able to extinguish the fire with the assistance of the fire department. A fire department report was filed. A police report was filed. There were no injuries sustained. The vehicle was towed to a tow yard, where it was totaled. The Chevrolet dealer, where the vehicle was purchased was notified of the failure. The manufacturer was notified of the failure and informed the contact that they could not assist as the vehicle was not under recall. The contact later received a recall notification of NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline) that he related to the failure. The failure mileage was unknown.

  • NHTSA ID Number: 11488988
  • Incident Date: October 12, 2022

On June7th I was driving home in my 2020 hybrid escape when the motor quit and the car came to a stop, then smoke started coming out from under the hood, I opened the hood and flames shot out at the back side of the motor on the passenger side, oil was leaking on to the road and on fire, I called the fire department, when they got there all the fire finally went out as the oil burned up. I had the car towed that day to Purchase ford in Mayfield KY. where it is still at. At first I was told this would be a warranty covered job, the car had 37500 miles, the power train and motor are good for 60,000 miles. It was apparent this would take a long time to fix, and I told Ford I did not want the car back as it would be depleted in value with a history of a fire, In July I got a recall 22V484 for the very reason my car caught on fire. Come to find out the motor failed and thru a rod and a hole in the block let the oil leak out and catch on fire. I asked for a loaner but they did not have one, I rented a car and Ford finally paid for most of it but I'm still out $500.00, I have returned the rental car. I have made five months of payment on this car without having it. At first Ford said they would do a buy back, then they emailed me saying this was denied due to KY. guidelines? I also asked for another car of equal value and that will not happen. Finally Ford told me to accept the repairs on my car and take it back or they were closing my case. My case # is [XXX], my contact was customer service rep . [XXX]. The car has a value of about $25000.00 if it had not caught on fire. I feel Ford should reimburse me for my payments or give me another car of equal value or make up the difference I will lose if I take the car back. I also think they should provide me a loaner while my car is being fixed. Thank You [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

  • NHTSA ID Number: 11473105
  • Incident Date: July 9, 2022

On July 3, 2022 I drove my wife's 2020 Ford Escape 4 DR SEL AWD from Ann Arbor, MI to Jackson, MI. I parked the car, with all for windows down, under a tree in the shade close to 726 N East Ave in Jackson, MI. After approximately 45 minutes after my arrival, I was alerted by a neighbor screaming "Is this your car? There is smoke coming from the windows." I ran to the street to see huge orange flames coming from all four windows. Our car apparently had caught on fire after I had shut the car off. Based on a policeman's opinion the components that had malfunctioned were located behind the dash, primarily the electrica wiring/components. The safety of my wife, myself, and any other individual riding in the car were potentially jeopardized due to the random onset of the fire; should I have been driving I potentially could've suffered burns; should I've parked the car next to a house or another car fire damage to those objects would have resulted. There has been no confirmation by the dealer of this type of fire in similar models. Ford Motor Company is conducting an investigation presently. There was no indication of malfunction at the time I exited the vehicle.

All Complaints

  • NHTSA ID Number: 11546797
  • Incident Date: September 27, 2023

The driver side door hinge has separated/ broken away from the door frame. The damage has also caused internal issues with the working mechanisms inside the door such as the window not going down fully.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11546883
  • Incident Date: September 27, 2023

The contact owns a 2020 Ford Escape. The contact stated that while entering the vehicle, the door made an abnormal thumping sound. The vehicle was taken to the dealer, who diagnosed a failure with the door check arm attachment point. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Action Number PE23013 (Structure). The manufacturer was notified of the failure, and a case was opened. The failure mileage was 38,000.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11546972
  • Incident Date: September 27, 2023

There is a popping noise when the door opens and you can see the metal flexing where arm is connected to. If that fails the door could possibly fly open or fail to open altogether.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11546569
  • Incident Date: September 26, 2023

There was a popping noise when opening the door. Dealer said it was a weld crack on the door plate.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11546578
  • Incident Date: September 26, 2023

heard a small popping noise when i opened the door. the next day i heard a louder pop and the driver door no longer would hold open. the door check bracket separated from the door.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11546579
  • Incident Date: September 26, 2023

Front left door (driver side door) load popping noise and window wont go down.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11546638
  • Incident Date: September 26, 2023

The contact owns a 2020 Ford Escape. The contact stated while entering the vehicle, the driver's side door hinge made an abnormal sound, and the door was difficult to open and close. The contact also stated that the driver's side automatic window had become inoperable. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Action Number: PE23013 (Structure). The manufacturer was not notified of the failure. The failure mileage was 42,000.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11546733
  • Incident Date: September 26, 2023

After experiencing cracking and popping noises I took car to dealer and was told the welds on driver door are cracked. The window will not roll down. The door swings open and I fear it will brake off. Occurred at 34000 but 6 months after warranty ended. Over $2500 to repair and was told no recall and it is a common problem. Long wait for doors due to so many customers needing doors replaced.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11546288
  • Incident Date: September 25, 2023

Out of no where I got codes for a AWD system fault, pre collision fault and hill start and traction assist fault.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11546341
  • Incident Date: September 25, 2023

The contact's wife owns a 2020 Ford Escape. The contact stated while driving at an undisclosed speed, the message "Maintenance 2" was displayed. The contact stated that he saw white smoke coming out of the exhaust pipe. Additionally, the contact stated that the message "Transmission Not in Park" was displayed. The contact stated that the failure had been recurring while driving. The vehicle was taken to the dealer, where it was diagnosed that there was an oil leak, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 68,000.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11546350
  • Incident Date: September 25, 2023

The contact owns a 2020 Ford Escape. The contact stated that when the front passenger’s side door was opened, the front passenger’s side door check arm weld was cracked, and the door fell apart. The vehicle was taken to the dealer where it was diagnosed that the front passenger’s side door needed to be replaced. The vehicle had not yet been repaired. The manufacture was notified of the failure and the contact was informed that half the cost would be covered. The failure mileage was approximately 36,400.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11546376
  • Incident Date: September 25, 2023

The contact owns a 2020 Ford Escape. The contact stated that when he opened the front driver’s side door, the door appeared to have detached from the door welds. The vehicle was taken to the dealer where it was diagnosed and determined that the door needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the vehicle was out of warranty. The failure mileage was approximately 52,928.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11546221
  • Incident Date: September 24, 2023

My Ford Escape driver's door is getting worse. The weld is broken, and my window only goes down about one-half inch. Sometimes when I'm driving it makes a loud noise and I'm afraid it may open by itself. It's getting worse as time goes on. I've taken it into a ford repair shop, and they have checked it out. They are contacting FORD to see if they will cover the cost. I cannot afford $2500 for this repair and frankly, I'm starting to worry about my safety while driving it.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11546031
  • Incident Date: September 22, 2023

The contact owns a 2020 Ford Escape. The contact stated the front driver's side window failed to roll up intermittently. The vehicle was taken to the dealer, where the front driver's side door was opened all the way to inspect the window failure; however, after the inspection, the dealer attempted to close the front driver's side door, but the door failed to close securely. The dealer informed the contact that the front driver's side door hinge attachments had fractured, which was a known failure. The dealer determined that the door needed to be replaced at the contractor’s expense. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: SSM 50150. The manufacturer was notified of the failure but provided no assistance since the vehicle was out of warranty. The failure mileage was approximately 77,000.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11546066
  • Incident Date: September 22, 2023

The contact owns a 2020 Ford Escape. The contact stated that while entering the vehicle, the contact opened the front driver’s side door and heard an abnormal sound. After inspecting the door, the contact noticed that he could not close the door. No warning light was illuminated. The vehicle had been diagnosed by the dealer. The contact was informed that three spot welds on the front driver’s side door hinge had fractured. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the vehicle was not under warranty. The failure mileage was approximately 60,000.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11545841
  • Incident Date: September 21, 2023

Vehicle cannot engage park. Shift sys fault appears and throws a code that states that park may not be available. Ford has refused to help.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11545916
  • Incident Date: September 21, 2023

Driver door door check tore loose bent window track.cant put windows down all the way, sometimes door does not want to close.ford wants 12-1500 to fix there flaw

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11545555
  • Incident Date: September 20, 2023

The contact owns a 2020 Ford Escape. The contact stated there was a loud cracking sound while opening and closing the front driver's side door. The contact stated that the door was difficult to close. The vehicle was taken to the local dealer who determined that the safety latch and door welds had fractured at the check arm attachment point and that the door needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 40,000.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11545562
  • Incident Date: September 20, 2023

Driver side door check broke off the door. Spot welds failed. Door is very difficult to close Ford has put out SSM50150 message but no recall has been authorized that I am aware of. Online research shows this has happened to many others who have this same model year. Most stated the entire door needs to be replaced at a cost of $2500-$2600. I heard a slight popping sound when opening this door at first and now the door check has broken away from the door. Picture of the failed spot welds attached.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11545611
  • Incident Date: September 20, 2023

spot weld failure in doors arm. a loud popping noise when comes open or closed. sometimes doesn't want to close.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11545640
  • Incident Date: September 20, 2023

The contact owns a 2020 Ford Escape. The contact stated that while opening and closing the front driver's side door, there was a loud cracking sound coming from the door welds. Additionally, the front driver’s side window failed to roll down completely. The vehicle was taken to the local dealer who diagnosed that the front driver side door spot weld had fractured, and that the door needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 36,000.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11545728
  • Incident Date: September 20, 2023

Door was creaking and making several popping noises when opening and closing. That went on for about a month, going from just a creak, to a pop, to several pops. Now there is very little sound, but the door occasionally resists closing completely. Took it in, and was told a piece inside had popped away from the door. They said it would require body work, but the warranty had run out to cover it. They will reach out to Ford for assistance. They stated that Ford has been "really good" about covering the repair, but could take up to 3 weeks to hear back from Ford. I was told it was ok to keep driving it in this condition, but to not roll the window down. Several articles I've found indicate this is a known problem, and that there's a possibility the door could open while driving. Please push Ford to issue a recall! This is very dangerous!

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11545741
  • Incident Date: September 20, 2023

My drivers door arm receptor has broken free of its spot weld inside the door, causing severe safety issues. [see Car and Driver article BY ALESSANDRA KAESTNERPUBLISHED: JUL 14, 2023] Same issue. This happened to me today 09/20/2023. * I cannot fully open drivers window because of this defect. Major safety issue if my vehicle goes into water. * I cannot open the door from outside, if locked. Major issue to persons with disabilities who can't climb across the console or back seats. I pulled a leg muscle today doing so. My back hurts also. Ford spot-welded the door arm receptor on a piece of metal that is too thin to provide support. This is enough for a recall. When will you do this? What is taking so long? Already tired of not being able to use drive thru because my window will not lower. A major inconvenience.

  • Crash: No Fire: No injuries: 1 Deaths: 0

  • NHTSA ID Number: 11545324
  • Incident Date: September 19, 2023

The front driver door is broken. It is about to fall off.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11545415
  • Incident Date: September 19, 2023

The contact owns a 2020 Ford Escape. The contact stated that the front driver's side door was making abnormal loud banging sounds while opening and closing. Additionally, the contact stated that the front driver's side window could only roll down half-way. The vehicle was taken to the dealer, where it was determined that the front driver's side doorstop was internally fractured and was hitting the front driver's side window runner. The dealer advised the contact to take the vehicle to an auto body shop. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 11,300.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11545143
  • Incident Date: September 18, 2023

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11545036
  • Incident Date: September 17, 2023

On the dates of Saturday, September 9, 2023, Monday, September 11, 2023, and Sunday September 17, my car stopped (with Start/Stop activated) in traffic, rotated the gearshift to park, would no let me manually rotate the gearshift into neutral, nor could I restart the vehicle. I had the battery replaced on Saturday, September 9, 2023, towed to my local Ford Dealership on Monday, September 11, 2023. On Thursday, Septmeber 14, 2023 I received my car back, and my vehicle shut down for the third time on Sunday September 17.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11544878
  • Incident Date: September 16, 2023

Driver's side door is broken. Started with popping sounds, then just snapped. Door can open and close but automatic window cannot be used. I have a video of the sound the door makes currently but was unable to upload it.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11544964
  • Incident Date: September 16, 2023

Vehicle lost power steering and acceleration in the middle of a busy intersection

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11544668
  • Incident Date: September 15, 2023

Left front door hinge failure and door was unable to be closed. $2278 in repairs to resolve the door and damge caused to the left fender.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11544701
  • Incident Date: September 15, 2023

The contact owns a 2020 Ford Escape. The contact stated while exiting the front driver’s side door, the contact heard an abnormal sound coming from the door. Additionally, the window failed to roll down as needed. The vehicle was taken to an independent mechanic who stated that the door check arm was fractured. The vehicle was taken to the dealer and the contact was informed that the door needed to be repaired. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 38,000.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11544801
  • Incident Date: September 15, 2023

Driver's side door check bracket welds cracked and separated. Now there are abnormal, loud popping sounds every time I open or close the door. The care only has 37,000 miles on it and I am very conscientious about maintaining my vehicles.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11544846
  • Incident Date: September 15, 2023

Lift gate malfunction. Popping / sticking while opening & closing

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11544494
  • Incident Date: September 14, 2023

Transmission dropped out of gear on the highway and would not accelerate. Had to coast to the side. Indicator stated shift system fault. Turned off and restarted and it worked again going forward but there was no reverse gear. Code states “ The powertrain control system has detected one of the transmission clutches did not apply within the expected time as expected. Some transmission gears may not being available resulting in delayed or harsh shifts into another gear. Additional alerts that may provide additional information may accompany this alert.” and also “ The powertrain control system has detected one of the transmission shift solenoids is not responding as expected or is stuck in the off position. Some transmission gears may not being available resulting in delayed or harsh shifts into another gear. Additional alerts that may provide additional information may accompany this alert.” The vehicle has not been inspected yet but does constantly show shift system fault and makes rattle and clicking noises when shifting.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11544595
  • Incident Date: September 14, 2023

SPOT WELDS ON THE DRIVERS DOOR ARE BROKEN.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11544606
  • Incident Date: September 14, 2023

The contact owns a 2020 Ford Escape. The contact stated that while closing the front driver’s side door, added pressure was needed why closing the door. The contact stated that she had to apply pressure to the front passenger’s side door to close the door securely. As a result, the front driver’s and passenger’s side windows rolled down halfway and failed to operate as designed. The vehicle as taken to the dealer where it was diagnosed that the front driver’s and passenger’s side spot welds had cracked, and the front driver’s and passenger’s side doors needed to be replaced. The contact was then informed by the dealer to take the vehicle to a local repair shop to have the door welded. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the mileage on the vehicle was over the warranty mileage coverage. The contact was advised to contact the NHTSA Hotline, but no further assistance was provided. The failure mileage was approximately 107,000.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11544259
  • Incident Date: September 13, 2023

The contact owns a 2020 Ford Escape. The contact stated while opening the front driver’s side door, there was an abnormal popping sound before the door separated from the hinges. The contact stated that the welds to the door had fractured. The vehicle was taken to the dealer and the contact was unformed that the door needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and case was filed. The failure mileage was 21,200.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11544295
  • Incident Date: September 13, 2023

The pop weld on drivers side door is broken, door makes a cracking, popping sound when opening and closing. Window will not roll down on this door. Door opened during driving but no damage or injury occurred. Ford is refusing to fix problem due to being 4 months outside of warranty even though I am under 36,000 miles. Will cost upwards of 3,000 to fix

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11543802
  • Incident Date: September 11, 2023

The contact owns a 2020 Ford Escape. The contact stated that upon entering the vehicle, the door latch made an abnormal screeching sound. The contact attempted to resolve the failure with WD40, but the screeching persisted. The vehicle was taken to the dealer, who diagnosed a failure with the door check arm attachment and advised that the entire door needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Action Number: PE23013 (Structure). The manufacturer was not notified of the failure. The failure mileage was 23,000.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11543838
  • Incident Date: September 11, 2023

The contact owns a 2020 Ford Escape. The contact stated that upon entering the vehicle, the door latch made an abnormal screeching sound and the contact had difficulty while closing the door. The vehicle was taken to the dealer, who diagnosed a failure with the door check arm attachment and advised that the entire door needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Action Number: PE23013 (Structure). The manufacturer was not notified of the failure. The failure mileage was 39,000.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11543866
  • Incident Date: September 11, 2023

The contact owns a 2020 Ford Escape. The contact stated that upon entering the vehicle, the door latch made an abnormal screeching sound and was it difficult to close the door. The vehicle was taken to the dealer, who diagnosed a failure with the door check arm attachment and advised that the door need to be replaced. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Action Number: PE23013 (Structure). The manufacturer was notified of the failure but provided no assistance. The failure mileage was 65,000.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11543906
  • Incident Date: September 11, 2023

Cracked or broken spot welds in the left front door at the check arm attachment point, popping noise” when the door comes open and the door can be unable to latch when closed or can suddenly come open when it had been closed. Window would not go completely down

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11543644
  • Incident Date: September 10, 2023

The driver door began making a loud popping noise when I would open and close it. About a week after I noticed the popping sound, the driver door wouldn’t close. Upon further inspection I realized that the spot welds on the door assembly bracket have broken. I had to position it carefully so that I could close my door all the way. My driver side window will only go down about 4 inches now. There were no lights indicating any issues with my door. If I open my door all the way then it won’t close again, the broken door assembly bracket prevents it from closing. As it is a Sunday morning, I have not had this issue inspected at the dealership yet, but I plan to call first thing in the morning to have it looked at.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11543649
  • Incident Date: September 10, 2023

On my 2020 Ford escape the drivers door pops when I open and close the door. It is at the point right now I must pull the door in very hard and push it out very hard to open.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11543657
  • Incident Date: September 10, 2023

Okay so on the first of September I noticed my driver's side door was squeaking and this thing you know couldn't shut it and my spot welds were gone and pretty much my doors just hang in there and I'm going to send pictures for you I can't drive my car I had to drive from south Carolina to West Virginia

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11543595
  • Incident Date: September 9, 2023

Driver door hinge arm started cracking and popping when opened fully. Automatic window will not roll down. Car was a lease still under 36000 miles when reported. Purchased vehicle with knowledge that other of the same make model and year were recalled.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11543418
  • Incident Date: September 8, 2023

The weld that holds a mechanism for the door has broken loose. Making cracking sounds and hindering the door to close properly. Also the windows will not go down.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11543093
  • Incident Date: September 7, 2023

The contact leased a 2020 Ford Escape. The contact stated that whenever the driver’s side front door was opened or closed, there was an abnormal clunking sound coming from the door. The vehicle was taken to the dealer where it was diagnosed and determined that the front driver’s side door weld had fractured, and the front driver’s side door needed to be replaced. The contact was then informed by the dealer that the front driver’s side window might fail to open and close as needed due to the door weld fracture. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 25,000.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11543199
  • Incident Date: September 7, 2023

The arm attachments have become loose as a result of broken spot welds on the driver side door. This is the subject of SSM50150.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11543310
  • Incident Date: September 7, 2023

Spot welds on drivers door check arm failed completely leaving the check arm disconnected from the door. The window no longer opens and the door is hard to open and close

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11542849
  • Incident Date: September 6, 2023

The drivers door made a loud pop when opening and it is now difficult to close and to open. it scrapes and pops out of place along the hinge and on the inside of the door. at one time it was not shutting at all. Hopefully it will not do this again, but something is broken. I was travelling when this happened with a passenger in my car and if m y door would not have shut at all i was far away from home and it would have been a huge inconvenience! I took my car to the dealer i bought it from in my town and he took a video of the noise it makes and the difficulty shutting and opening. He then called me the next day after talking to the techs that they are aware of this happening to some of the Escapes and i will have to seek a private shop to get a new door as he says this is not covered under warranty. This is preposterous and i cannot believe there is not a recall on this issue after i have read about this issue online and it is happening often. There was no warning, just a pop and immediately problems getting the door open and closed.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11542850
  • Incident Date: September 6, 2023

Welds holding door check to inside of the front driver side door broke.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11543040
  • Incident Date: September 6, 2023

broken spot welds in the left front door at the check arm attachment point in the door assembly. Car is unsafe to drive. Could result I in a door inadvertently opening while driving.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11543023
  • Incident Date: September 6, 2023

I had a week of squeaking from my door, which I figured it come from the 3 digit high temperatures. The week afterwards I was headed to my car to leave out and my door wouldn't shut all the way and had a loud pop sound everytime I opened the door. My vehicle has never been hit and the research I did made me realize I am not the only one with this issue. It is a safety concern and Ford should consider this as a recall.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11542615
  • Incident Date: September 5, 2023

spot welds on door check arm pulled out. is affecting operation of window.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11542695
  • Incident Date: September 5, 2023

While travelling we got a message on our dasboard stating that the AWD had a fault and needed to be serviced. We called the dealership and they said it was okay to continue to drive the vehicle. However, we made the soonest appointment available with the dealership, thinking we were still under warranty. We received other warning messages: hill assist not working, pre-collision assist not working, auto hold not working, advance auto trac needs servicing, see manual, get system serviced. The cruise, or speed control also stopped working. We drove 1,100 miles with all of this going on trying to get back home. We went to have it checked out at tje dealer on 9/5/2023. We found out it is not under warranty. It cost us $195 for the computer to tell us it is the AWD module and, Ford wants another $800 to fix it. We found an article at Customer Satisfaction Program 21B19 – AWD Module Replacement – 2020-2021 Ford Bronco Sport, Escape, & Lincoln Corsair – Ford https://ford.oemdtc.com/7846/customer-satisfaction-program-21b19-awd-module-replacement-2020-2021-ford-bronco-sport-escape-lincoln-corsair. What can we do? Help please.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11542466
  • Incident Date: September 4, 2023

On Sept.3, 2023 I went to my car and opened the driver's door, there was a creaking sound I never heard before, I thought someone had hit it in the parking lot but there was zero damage to the outside of the door. As I opened and closed it a few times, the sound got worse and after a few times, it hardly closed. When I went to shut it, I had to almost force it to close. This is a problem, and it came out of, nowhere. It is certainly a safety concern. On the morning of Sept. 4, 2023 I had my boyfriend look at it and he could see where the problem is, it's the hinge area on the driver's side towards the front of the door, where it attaches to the car.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11542367
  • Incident Date: September 3, 2023

I’ve replaced three times my rear window regulators on both sides. This part is only available thru Ford and there isn’t a 3rd party part. You roll the window down and the regulator stops working/breaks. This has already cost me over $1000 on parts/labor.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11542371
  • Incident Date: September 3, 2023

There is a popping sound when opening and closing driver door. It appears some spot welding has broken. Also driver door window will not roll down all the way.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11542252
  • Incident Date: September 2, 2023

Opening driver side door heard a pop, door hinge sprung causing door to open and driver side window stuck Ford will not take responsibility and fix it. The whole door needs to be replaced and they're quoting me $3000.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11542295
  • Incident Date: September 2, 2023

Drivers side door brake spot welds have broken causing the door to be unstable, unable to open or close, or to not stay open or closed.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11542297
  • Incident Date: September 2, 2023

Every time the driver side door opens it makes a terrible creaking noise and the window no longer fully goes down in the drivers side. Took the door panel off and its definitely a weld error

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11542159
  • Incident Date: September 1, 2023

The contact owns a 2020 Ford Escape. The contact stated that the front driver's side window would not roll down and while exiting the front driver's side door the door would immediately close back. The contact indicated that the door had erroneously sprung back causing a contusion to the left leg upon contact. The same failure had occurred causing a contusion to the left arm of the son. No medical treatment was required. The cause of the failures were not determined. The manufacturer and local dealer were notified of the failure but no assistance was offered. The VIN was not available. The failure mileage was 45,000.

  • Crash: No Fire: No injuries: 2 Deaths: 0

  • NHTSA ID Number: 11541897
  • Incident Date: August 31, 2023

The contact owns a 2020 Ford Escape. The contact stated while opening the front driver’s side door, the contact heard a squeaking sound coming from the door and notice that the door weld had fractured. Additionally, while shutting the door, the door failed to lock. The vehicle was taken to the dealer who stated that the door needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and case was filed. The contact was advised to contact the NHTSA Hotline for assistance. The failure mileage was 70,000.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11541603
  • Incident Date: August 30, 2023

Through normal use the drivers door spot welds have broken. Ford would cover $1500 of a $4000 fix. This is not my fault and I feel that they should cover the repair 100%

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11541675
  • Incident Date: August 30, 2023

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11541678
  • Incident Date: August 30, 2023

The contact owns a 2020 Ford Escape. The contact stated while opening the front driver’s side door, he heard a loud abnormal noise, and the front driver’s side door failed to close properly. The contact took the vehicle to the local dealer, where it was diagnosed with needing the front driver’s side door check strap to be replaced. The vehicle was repaired but the front passenger’s side door check strap became faulty. The contact took the vehicle to the local dealer, where it was diagnosed with needing the front passenger’s side door check strap to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 30,000.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11541705
  • Incident Date: August 30, 2023

Driver side door started to make a noise while using it. Shortly after the door was hard to close and open at the same time and a pop sound happened and door could not close at all due to door arm breaking loose inside of door. I had to take the door apart and try to get the arm out which was a battle but I managed. Door swings open and closed way too easy now. Driver side window now has scratches from going up and down. I am taking my car in for a recall repair on September 15, 2023 and at that time the dealership will be looking into what they can do for me regarding the door arm repair since this happend just outside of the 36,000 mile warranty. The Ford Escape 2020 is at this moment at 38,525.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11541726
  • Incident Date: August 30, 2023

The contact owns a 2020 Ford Escape. The contact stated that upon opening the door to enter the vehicle, the door armrest made an abnormal sound. There was no warning light illuminated. The vehicle was taken to the dealer, who determined that the door check arm strap was defective. The vehicle was not repaired. The contact related the failure to NHTSA Action Number: PE23013 (Structure). The manufacturer was notified of the failure, and a case was opened. The failure mileage was 51,000.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11541741
  • Incident Date: August 30, 2023

The contact owns a 2020 Ford Escape. The contact stated that he was informed by his wife that upon opening the front driver’s side door, she heard a creaking sound. The contact then stated that upon inspecting the front driver’s side door, he noticed that the spot welds had fractured. The vehicle was taken to the dealer where it was diagnosed that the front driver's side door spot welds had fractured, and the front driver’s side door needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, and the contact was advised to call the NHTSA Hotline. The failure mileage was approximately 38,300.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11541399
  • Incident Date: August 29, 2023

The contact owns a 2020 Ford Escape. The contact stated that the front driver's side door became unsecured and failed to remain securely closed. The contact called the local dealer who acknowledged that the failure was a known issue with similar vehicles. The local dealer informed the contact that their facility did not have the ability to repair the vehicle. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 42,000.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11541541
  • Incident Date: August 29, 2023

While driving on the highway my dash kept flashing all these different errors , my car kept changing the way it was driving . I got off went to ford dealer ! They said probably a sensor can’t look at it for 10 days and yes it is fine to drive . I did not think so ! I brought to my mechanic , replaced AWD module ! Which has been found to be an issue in this vehicle ! I felt unsafe . There have been recalls on this issue ! They say had do be built on a certain date ! Really , not if you keep searching ! It should be covered under drive train. Safety issue ! The lights going off are a distraction in itself .

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11541093
  • Incident Date: August 28, 2023

The contact owns a 2020 Ford Escape. The contact stated that an unknown fluid would leak from above both the brake and accelerator pedal which made both pedals slippery upon depression. The contact stated that while approaching a stop sign, the contact's foot slipped off the brake pedal as the vehicle nearly drifted into oncoming traffic. The dealer(dealer unknown) was notified of the failure and an appointment was made for an inspection. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 15,000. The VIN was not available.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11541119
  • Incident Date: August 28, 2023

The contact owns a 2020 Ford Escape. The contact stated that the front driver's side door had become unsecured and failed to remain securely closed. The vehicle was taken to the local dealer who diagnosed and determined that the front driver's side door welding assembly had failed and needed to be repaired. The vehicle was not yet repaired. The manufacturer was not yet contacted. The failure mileage was 38,000.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11541188
  • Incident Date: August 28, 2023

The contact owns a 2020 Ford Escape. The contact stated that while his wife was exiting the vehicle, she opened the front passenger’s side door and heard a clicking sound, and the front passenger’s side door extended open with force. The contact stated that upon entering the vehicle, he opened the front driver’s side door and heard a clicking sound. Upon inspecting the front driver’s and passenger’s side doors, he noticed that the spot welds had fractured. The vehicle was taken to the dealer where it was determined that the front driver's and passenger’s side doors needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline. The failure mileage was approximately 43,000.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11541060
  • Incident Date: August 27, 2023

Driver side door and power window malfunction

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11540909
  • Incident Date: August 26, 2023

The driver's side door made popping or cracking noises when opening and closing. It eventually locked in place while open, and it could not be closed. I took it to the dealer where they initially said that the check strap needed to be replaced. After the part arrived and they disassembled the door, it was discovered that the welds on the component that holds the check strap in place were broken. The car was moved to the body/collision shop for further assessment. In the meantime, I've discovered this has happened with several other 2020 Escapes, but there is no recall as of yet. Obviously, this is a manufacturer defect that needs to be addressed in a more global and urgent manner.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11540946
  • Incident Date: August 26, 2023

Driver door - one day, without prior warning, when opening or closing the door, it makes a popping sound as if a hing of some sort is broken. The door does not remain in an open position when getting in our out. Consequently, the drive window only opens about 2 inches.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11540686
  • Incident Date: August 25, 2023

The driver side door hinge came off. I can still open/shut it but the window is now stuck at the halfway point.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11540713
  • Incident Date: August 25, 2023

The contact owns a 2020 Ford escape. The contact stated that upon opening the front driver's side door, the door made abnormal clicking sounds. The vehicle was taken to the dealer, where it was determined that the welding on the door hinges was fractured and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the informed the contact that they could not assist because the vehicle was out of warranty. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 40,000.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11540754
  • Incident Date: August 25, 2023

Drivers door limiter has a broken weld and makes a creaking noise and has caused the window regulator to bind.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11540789
  • Incident Date: August 25, 2023

The contact owns a 2020 Ford Escape. The contact stated while opening the front driver's side door, the door weld fractured. The contact stated that she closed the door with force to keep it closed. The vehicle was taken to an unknown dealer, who informed the contact that the warranty had expired. Additionally, the contact stated while driving 30 MPH, the warning light indicating that the passenger's side door was opened, illuminated and she noticed that the door was not closed securely. The vehicle was not repaired. The manufacturer was contacted, and a case was opened; however, the manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was 45,000.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11540456
  • Incident Date: August 24, 2023

Left (driver's) door check arm attachment broke - door will not open/close. Only 17,000 miles on 2020 Ford Escape. This is a known issue; why are there no recalls?

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11540472
  • Incident Date: August 24, 2023

In October of 2022 my welding to my door came apart on the driver door. It started and continues to make a really loud popping noise whenever it’s opened. Since then, my window has not been able to roll down either. When I’m driving the door will open on its own randomly and it’s extremely dangerous. I’ve taken this matter up with ford multiple times and they refuse to address it or fix it without me paying out of pocket.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11540611
  • Incident Date: August 24, 2023

The contact owns a 2020 Ford Escape. The contact stated while opening the front passenger’s side door, the contact heard a cracking sound coming from the door. When the contact rolled down to the front passenger’s side window, the window was difficult to roll up. The vehicle was taken to the dealer, but no assistance was provided. The vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle needed to be diagnosed. The failure mileage was approximately 87,000.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11540652
  • Incident Date: August 24, 2023

Front drivers side door making a popping sound upon opening and closing a quick google search confirmed there was a issue with the cheap spot welds holding door check bracket on most people are reporting them breaking and window becoming inoperable won’t go up or down and with ford charging 3500 to fix the issue with the same part and only 3 spot welds holding in place as a commercial truck driver seeing car crashes on a daily basis and have seen multiple people have to climb out of the window of the cars, (hello ford) people could very well be trapped inside a vehicle due to cheap manufacturing and you not fixing the issue talked to 2 different ford dealers in my area and both brushed it off like it’s a common thing “todd Judy ford stated we repaired 4 or so in the last month “ called ford directly and the only information they could offer was there is no recall the vehicle my wife drives is a 2020 ford escape with 41000 miles I find it amazing how a structural issue of the door isn’t covered past that point.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11540324
  • Incident Date: August 23, 2023

TEMPORARILY THE BRAKES FAILED TO FUNCTION AND INSPITE OF APPLYING GHTE BRAKES THE CAR WOULD NOT STOP. THE WARING LIGHTS CAME ON SUCH AS SERVICE ADVANCE TRAC, CHECK BRAKE SYSTEM, HAD TO USE THE HAND BRAKE TO STOP THE VEHICLE, CALLED THE ALRRY MILLER LAKEWOOD FORD DEALERSHIP IN COLORADO AND WAS GIVEN A DATE AFTER 2 MONTHS JUST TO INSPECT. ONCE THE CAR WAS STOPPED AND AFTER TURNING OFF THE IGNITION AND WAITED FOR 20 MIN AND AT THAT TIME THE CAR BRAKES WERE WORKING FINE.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11540425
  • Incident Date: August 23, 2023

The driver’s side door has started creaking and having difficult shutting as of this afternoon. Looked closer at the door and the door limiting arm/ check arm seems to be defective and causing resistance and the creaking sounds. The spot welds on the door by the arm have completely come apart.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11539979
  • Incident Date: August 22, 2023

The door started popping every time I opened or closed the door. Then three days later the spot welds near the hinges fell apart and the door wouldn’t close all the way. According to the dealership where I bought it I am like the third or fourth this month to come in with this complaint. Ford’s recommendation is to replace the entire door. It’s like over $2000 repair. it’s a safety issue due to the fact that the door first of all wouldn’t close and the only way to fix it was to drill some screws into the door as a temporary fixed at least get it to the dealership. Ford also told me that only the drivers side door is covered under the warranty to replace the door. The others are not and the chalk it up to “overextending” the door. I also found online that when others have taken a look at the cars the hinge is what is breaking and putting strain on the door and putting the full weight on the actual spot where it connects to the door. A it is not just mine that is doing this a friends Ford TransAm is doing the same thing! I worry that the door will come flying off while driving or I won’t be able to get it closed one day while out and about and I have a newborn right now that is scary! Also I am out of warranty and have to now pay out of pocket to have it fixed!

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11540118
  • Incident Date: August 22, 2023

Driver side door welds are failing. Vehicle has only 20,600 miles. First noticed the problem Saturday 8/19/2023

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11540174
  • Incident Date: August 22, 2023

The front door drivers side is making a cracking popping noise and is not latching. Was never in accident. Dealership says it is unsafe and needs to be replace. Window will not come down and it is also causing the airbag signal to come on. Dealship is u sure if airbag will work because of door. Cat is 3 years old and 37,000 miles.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11539765
  • Incident Date: August 21, 2023

Driver's side door hinge has failed. Makes a cracking noise when opening and closing the door. Window will not close automatically if opened so now not able to open it anymore. Occasionally getting warnings that the door is not secure when the car is in Drive. Vehicle is 3.5 years old and only 46k miles so not covered by warranty.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11539862
  • Incident Date: August 21, 2023

Recall came out in May. Still no remedy....

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11539624
  • Incident Date: August 20, 2023

Drivers door check arm welds broke. Three points. The door is not opening or closing properly. The window does not work properly because of this.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11539665
  • Incident Date: August 20, 2023

The dial shifter gets stuck/ locked in position (Park) when overly hot outside. Takes significant time to cool car and release.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11539598
  • Incident Date: August 19, 2023

I have been informed that the "door check welds" inside the driver side front door have cracked an separated, that it is not repairable and the door must be replaced. I took the car to the dealer I purchased it from and had it inspected by Ford certified technicians. The vehicle has not, as of this time, been inspected by the manufacturer, police, or insurance company. There were not warning signs until the front door began making and awful noise when opened, I was told by the technicians at the dealership that that was when the welds cracked.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11539392
  • Incident Date: August 18, 2023

The spot welds on the drivers side door are broken causing the door to not close properly and the window to not function

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11539441
  • Incident Date: August 18, 2023

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11539046
  • Incident Date: August 17, 2023

I lost my ability to steer my vehicle. I attempted to step on the brakes and nothing happened. I hit a box truck in front of me going at least 30mph and only my shin airbag deployed.

  • Crash: 1 Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11539073
  • Incident Date: August 17, 2023

There is a weld broken in door arm on driver's door and now driver's side window is not working.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11539215
  • Incident Date: August 17, 2023

4 months after my manufactures warranty ran out, I heard a loud popping sound as I opened and then closed my driver’s door. I looked online and found that this particular model and year are known to have the door check weld break away from the door panel. This can cause the drivers door to swing open without any resistance and is dangerous when parking on an incline or if the door isn’t secured properly while driving. I took the car to the dealership where they informed me that this is a known problem because it is so common but not enough that Ford has issued a recall. Their fix is to replace the entire door assembly instead of rewelding a new one in place to the cost of $2127.58.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11538917
  • Incident Date: August 16, 2023

The contact owns a 2020 Ford Escape. The contact stated that while opening the driver's side door, there was an abnormal popping sound heard. Additionally, the driver's side window failed to raise or lower as designed. The contact stated that that the driver's side door hinge was missing several spot welds. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the door needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 98,000.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11538933
  • Incident Date: August 16, 2023

I was just driving one day and then the hill start assist warning, pre-collision assist not available, and Powertrain malfunction/reduced power warnings all popped up. Upon further research there have been MULTIPLE people with this exact issue. Ford states the AWD module needs to be replaced. I have yet to do so but will do so in the near future.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11539003
  • Incident Date: August 16, 2023

The contact owns a 2020 Ford Escape. The contact stated that while opening the driver's side door, she heard a loud popping sound. The contact stated that the door opened extremely wide. The contact stated that she entered the vehicle using the passenger’s side door because she was afraid that the door would not close properly. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 70,000.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11538593
  • Incident Date: August 15, 2023

The contact owns a 2020 Ford Escape. The contact stated that the rivets on the driver's side door detached, causing the door not to function properly. Additionally, the window on the driver's side door failed to roll down. The vehicle was taken to a collision repair center, where the contact was informed that the driver's side door needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 67,000.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11538642
  • Incident Date: August 15, 2023

Driver door doesn’t latch properly, and window won’t open/close.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11538697
  • Incident Date: August 15, 2023

The driver's side door was making a creaking noise then a loud pop occurred. Took it to a Ford autobody shop and they said the weld on the check arm attachment broke. I can't use the window. Estimate for repair is over $2000. My car has 38659 miles and is a 2020 Ford Escape.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11538772
  • Incident Date: August 15, 2023

Drivers side door hinge has failed. Makes a cracking noise when opening and closing the door. Window will not close automatically if opened so now not able to open it anymore. Occasionally getting warnings that the door is not secure when the car is in Drive. Dealer says $2-3k to replace the door. Vehicle is 3.5 years old but only 23k miles so not covered by warranty.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11538408
  • Incident Date: August 14, 2023

The vehicle information screen "APIM" froze, went black then after re-starting the car seemed to be reset. The large screen then showed only the back-up camera while in drive. The screen display is not the same each time the vehicle is started. It could be black or show partially such as the navigation system or the radio. The vehicle was taken to the local dealer for servicing the malfunction a recall and the driver door limiter problem. the vehicle was returned with the recall corrected instructions for the door repair but the APIM is still broken. the part for repair is on back order, the timeframe for replacement is unknown.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11538413
  • Incident Date: August 14, 2023

The shifting mechanism failed with just 13,000 miles; the vehicle is barely 3 years old. This appears to be a manufacturing defect and I incurred costs in repair. The manufacturer denied responsibility.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11538517
  • Incident Date: August 14, 2023

The driver's side door makes a popping/cracking noise when opening. Check arm/hinge seems to have failed and the door is not only making noise but the door assembly is pulling apart. The window now does not go all the way down. The vehicle is available for inspection. The door does not properly open or close properly and at times has to be double checked when in the vehicle to make sure it is closed all the way. This is not safe for travel. The vehicle was brought to the dealership and they said they would have to take it to the body shop in order to inspect it. Estimate of charges for repairs is $3,000 - repair would require a new door (both panels), hinges, and paint along with labor. There were zero warnings prior to the failure. The door just makes noise (popping or cracking) when opening and closing.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11538518
  • Incident Date: August 14, 2023

Weld failed in front door making loud popping noise when door opens and closes , affects window operation , eventually affecting door closing

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11538173
  • Incident Date: August 13, 2023

The door hinge bracket is over extending and popping when the door is opened all the way.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11538174
  • Incident Date: August 13, 2023

The seat heating element is stuck up out of the seat pushing into the person driving.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11538215
  • Incident Date: August 13, 2023

My Escape has just over 41,000 miles. Very well taken care of and after sitting in a personal garage, while on vacation, I opened drivers side door and LOUD popping noise began when opening or closing. I took to dealership where I lease from and was informed door stop is broken and only way to fixe is total door replacement. This would need to be at my own cost, I REFUSE TO PAY SINCE I DID NOTHING TO IT, and I exchange in 7 months. This is freaking ridiculous. I can now not use my window and literally am anxious to use my only care to get to and from work. They need to fix!!

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11538221
  • Incident Date: August 13, 2023

The spot welds on the driver's door broke. This causes the door to grind when opening/closing. If left for too long, this could lead to the entire door being unusable. No one has looked at this issue other than myself.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11538121
  • Incident Date: August 12, 2023

Warped Instrument Panel Upper Section – 2020 Ford Escape This should be covered by the manufacturer!!!!!

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11538159
  • Incident Date: August 12, 2023

The passenger side door has become unusable. When opening it seems to fall of some sort of hinge and is hard to close so we aren’t able to use the driver side door. We took it to Ford BEFORE our warranty expired and they said it wasn’t covered. Now we see that hundreds of people has also had this happen so we know for a fact it was a “lemon” but they refuse to fix it and will cost us thousands to repair even though it’s a factory malfunction. The door is dangerous because it can fall open at any time.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11537831
  • Incident Date: August 11, 2023

The contact owns a 2020 Ford Escape. The contact stated that the driver’s side door was emitting a clicking sound while the door was moved. The contact stated that the door weld had fractured. The window failed to roll up automatically due to the failure. The back of the driver’s side seat had started tearing which exposed the frame of the seat. The contact took the vehicle to the dealer who replaced the door however, the failure persisted due to parts from the old door being used to secure the new door. The seat had not been repaired. The dealer was informed of the failure however, the vehicle had not been taken to the dealer for additional repairs. The manufacturer was made aware of the failure. The approximate failure mileage was 68,000.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11537861
  • Incident Date: August 11, 2023

Door welds associated with the door check stop failed. Problem is the same as SSM-50150. Ford is telling me that it’s 1800$ to repair and I am on the hook for the repair.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11537887
  • Incident Date: August 11, 2023

Error message that AWD, and associated sponsors are not functioning. This is failure of AWD Module LX6Z 7P238 AANP. Ford has issued a minimum recall/service warning (but not all 2020 Escape models). All warnings and assistance related to AWD are incapacitated/not functioning, including auto parking brake.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11538005
  • Incident Date: August 11, 2023

Spot welds on driver side door where the "Check Arm" attaches to the door have come loose. Unable to close the door.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11538043
  • Incident Date: August 11, 2023

Not reported to dealer yet but the driver door hinge welds broke and I believe the door could come off.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11537629
  • Incident Date: August 10, 2023

The contact owns a 2020 Ford Escape. The contact stated while opening the driver's side door, he heard an abnormal popping sound. The contact stated that the popping sound was intermittent at first but had become a recurring failure. Additionally, the driver's side window failed to open and close normally. The contact observed four missing spot welds on the door hinge. The contact also stated that the passenger’s side door had started making the popping sound while opening the door. There were several spot welds missing. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the driver's side door needed to be replaced, but at the owner’s expense. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to NHTSA Action Number: PE23013 (Structure). The failure mileage was approximately 61,000.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11537641
  • Incident Date: August 10, 2023

The contact owns a 2020 Ford Escape. The contact stated that while attempting to exit the vehicle from the driver's side, the door made an abnormal sound and was difficult to open. The vehicle was taken to the dealer, who determined a structural failure of the door well. The vehicle was not repaired. The manufacturer was notified of the failure but was unable to assist. The failure mileage was 56,000.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11537665
  • Incident Date: August 10, 2023

audible loud click/twang noise from drivers door upon full opening.It happens every time door is opened and has become worse since trip to Virginia where when opening door on a hill the door really started popping loudly at full open.The Ford Dealer says its due to a broken/failed door check weld inside door.Dealer also stated Ford is aware of this defect and released an internal directive called a Special Service Message which directs Dealer to replace drivers door due to a failed weld at the door check assembly base part number 7823552.The Dealer also advised me they have seen multiple instances of unintended door opening/closing failures due to this Safety concern which is very alarming.Unfortunately our vehicle is just out of base warranty by time quoting approx 2899.$ to fix it.I called FOMOCO customer assistance 800 392 3673 created contact CAS44167123-Z9G8H0 requesting WARRANTABLE repair based on known safety defect.FOMOCO denied financial assistance.I am notifying NHTSA of this known defect and the obvious related safety hazard of unintended door opening or failure to fully close .My local dealer advised me they have had to replace doors on approximately 15 vehicle so far and the larger dealer in Brandon advised me they have seen that many failures as well.i certainly hope we r not next.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11537716
  • Incident Date: August 10, 2023

The driver door started making a popping/creaking sound when I opened and closed it. The sound was quiet at first, like I wasn't even sure I heard it right, then it got really loud and stopped altogether and my window wouldn't roll down properly. The sound only lasted a week or two fron when it started to when it stopped. I took it to the Ford dealership where I bought it, and they told me the door check became UNWELDED inside the door.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11537756
  • Incident Date: August 10, 2023

Driver door is creaking and not wanting to close all the way

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11537493
  • Incident Date: August 9, 2023

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11537539
  • Incident Date: August 9, 2023

Driver door popping and cracking arm weld broken

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11537565
  • Incident Date: August 9, 2023

Opened door as usual made loud pop noise and now does not shut properly and flings open. Window will not go down and when I accidentally tried to put it down it made the dash flash and go blank for awhile. Ford said it is a known issue but my car went out of warranty in May and directed me to Ford. Ford said that they may help pay for some of the repairs. But will have to see and investigate. I figured it was just a piece that needed to be fixed they say a whole new door? But tonight the door just came open while going down the road.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11537181
  • Incident Date: August 8, 2023

The contact owns a 2020 Ford Escape. The contact stated that the front driver's side door made an abnormal popping sound while opening and then failed to close. Additionally, the front driver's side window failed to roll up. Upon inspection, the contact noticed that the welding on the front driver's side door bracket was faulty, causing the bracket to detach. The vehicle was towed to the dealer, and the contact was referred to the collision center. The vehicle was then towed to the collision center, where it was diagnosed that the front driver's side door needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 93,000.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11537188
  • Incident Date: August 8, 2023

Driver side door is making a clanking noise when opening and closing. I also had difficulty closing and keeping the door closed. The window will not open more than 6 inches. Door hinge or door stop on the interior of the door has some welding part that my mechanic says has broken within the door's frame. He identifies this as a manufacturing problem, not something my mechanic will attempt to fix.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11537211
  • Incident Date: August 8, 2023

My driver door hinge has come apart from door due to welding, which has impacted my window from going down and although i lock the doors they are still able to come unlock by pulling door handle which leaves my car vunerable to vandelism or theft. i made an appointment and got the first date available. My vehicle is a lease and out of warranty although I paid for extra miles and after showing them all the data from NHTSA they want me to pay $450-$500 and be without a vehicle for a minimum of 4 days with a max of 5 without a loaner and for me to pay for a rental car on top of paying monthly note along with repair and rental which already has inflated rates. They need to fix and have a recall. This is dangerous and can be costly considering your car door is unlock in the "lock position".

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11536996
  • Incident Date: August 7, 2023

The door limiter is ripped free of its mounting [inside the door] and makes keeping the door closed and/or opening it impossible at times. In addition, the broken pieces in the door damaged the window regulator, making egress through the window equally impossible. Our safety is put at risk due to the possibility of the door opening while driving as well as the safety of oncoming traffic. Both Ford dealer and independent body shop confirmed that they have seen this problem on many other Ford vehicles, and the only remedy is a complete door replacement. Prior to door failure, there was a lot of creaking and difficulty closing the door. When we first bought the car [new], the door was not closing correctly, and the dealer claimed that the weatherstripping was the issue. Now that the car is OUT of warranty, Dealer mechanic confirmed this door limiter breaking from the spot welds is a common occurance, yet not yet under recall for my VIN number.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11536751
  • Incident Date: August 6, 2023

Driver's door hinge limit opening check-arm mechanism failure. First awareness when popping noise occurred when opening and closing the door. Internet search found this and related hinge failure experiences by many other Escape owners. The factory welds attaching the mechanism housing to the interior of the door body are failing. Ford has not made a recall. While this is a primary vehicle function, our car is slightly out of warranty and the Indianapolis Skillman Ford dealer offered no help after presenting the vehicle in-person as soon as the problem occurred. Our check arm has not completely failed. Complete failure reports include interference with power window operation and inability to safely open and close the door. We contacted Ford Motor Company direct; the person on the phone checked and said there was no recall and no assistance due to our vehicle being past warranty but they did create a case#: SSM 51553.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11536807
  • Incident Date: August 6, 2023

Door latch on drivers side has begun to make popping noise every time it is opened or closed.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11536667
  • Incident Date: August 5, 2023

Drivers side door weld has failed at one point.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11536698
  • Incident Date: August 5, 2023

Driver door hinge isnt working. Door doesnt stay open and is hard to close. Makes loud popping noise when trying to close. Driver side window doesn't go down.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11536701
  • Incident Date: August 5, 2023

The left front drivers door is difficult to open and close due to broken factory spot welds on the door where it attaches to a factory mechanism. This causes the door to make a popping sound and makes it periodically difficult to both open and securely close the door.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11536705
  • Incident Date: August 5, 2023

When the Escape interior reaches a certain temperature (between 90-101 degrees), the gear selector (a knob-like device), will not move--you cannot move from Park into any other gear. I have to either pump the brakes OR turn on the AC to get the interior a little cooler, before I can move the gear selector. There are reports of others dealing with this, mostly 2020-2021 Escapes. If you have to move the car in an emergency, it will not be happening.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11536213
  • Incident Date: August 3, 2023

The contact owns a 2020 Ford Escape. The contact stated the front driver's side door failed to close securely. The vehicle was taken to the local dealer, where it was diagnosed that the door check needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 50,000.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11536257
  • Incident Date: August 3, 2023

The contact owns a 2020 Ford Escape. The contact stated while entering the vehicle on the front passenger's side, she heard an abnormal cracking sound coming from the front passenger's side door. Additionally, the contact stated that she attempted to roll down the window, but the window failed to roll down. There was no warning light illuminated. The vehicle was not diagnosed nor repaired. There was no further information provided. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a recall related to the failure. The manufacturer referred the contact to the NHTSA hotline for assistance. The failure mileage was 42,005.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11536308
  • Incident Date: August 3, 2023

The contact owns a 2020 Ford Escape. The contact stated while opening the driver's side door, she heard an abnormal popping sound. The contact stated that the failure had become constant. Additionally, the driver's side window failed to roll down. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed and had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 44,000.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11536368
  • Incident Date: August 3, 2023

The contact owns a 2020 Ford Escape. The contact stated that when he opened the front driver’s side door, he heard a cracking sound. Upon inspecting the door, he noticed that the hinge had loosened and that the spot welds had cracked. The vehicle was taken to the dealer where the contact was advised by the technician to take the vehicle to an auto repair shop. The contact was informed that the front driver's side door might need to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall and advised to call the NHTSA Hotline. The failure mileage was approximately 73,000.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11536387
  • Incident Date: August 3, 2023

Door welds have broken and door arm is not attached to door any longer. Door has been inspected by Ford and are unwilling to fix due to it being weeks out of warranty.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11535993
  • Incident Date: August 2, 2023

Driver’s door started to make a loud popping sound. Found that weld spots on the door had failed. Local dealer removed the door check so now the sound is gone but need to be careful opening door in the wind. They have quoted $2,235 to replace the door! Already charged me $52 to remove the door check. I don’t feel safe driving this car being unsure if the door will stay latched. I hope there is a recall by Ford to fix this problem.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11536017
  • Incident Date: August 2, 2023

The contact owns a 2020 Ford Escape. The contact stated that the front driver's side door made abnormal clicking sounds while opening and closing. The contact's wife had difficulty closing the door securely. The contact related the failure to a faulty front driver's side door middle hinge pin. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 27,000.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11536061
  • Incident Date: August 2, 2023

After owning this car for 38 months we were out running errands and the driver's door began making a cracking noise when opened or closed. We visually inspected the door and found that it was related to the bracket that keeps the door from opening too far,. The bracket did not appear to be broken on the outside of the door but upon further further review, we noticed that 3 spot welds that secured the bracket inside the door had failed. I have attached a picture of the failed welds taken by the body shop (circled in yellow). The assessment of the body shop was that the door needed to replaced due to a "design flaw" that was known by the manufacturer. When I spoke to the body shop manager he said that he had replaced several doors for the exact same reason in his shop. This car was never in an accident so this issue is just from normal opening and closing. We noticed that the other 3 doors did not have the same method for attaching the bracket to the inside of the door. The loaner car the dealer gave us was also a Escape model (2023) and the flaw had been corrected. Had the car ever been in an accident on the driver's side and those welds did not hold there could have been serious injuries or a fatality. I am requesting that a recall be issued for that model of Escape for 2020 to replace the driver's door.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11536071
  • Incident Date: August 2, 2023

My front drivers door started squeaking and yesterday it started making this crunching noise. I noticed that I have three holes on the inside front door panel where the hinges are. I was told by a mechanic that the door check arm on the interior of the door the weld did not hold and that was the noise I was hearing it braking. I can not open my door all the way and it gets stuck open sometimes. I called Ford and because my car is 2800 miles over warranty they will do nothing. Upon investigation I have found you have an investigation into this problem SSM 50150. I have a Ford 2020 Escape. How is it that the weld on a 3 year old car breaks? I have not had it repaired because of the cost involved. I feel this should be escalated to a recall.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11536072
  • Incident Date: August 2, 2023

In 2021, the driver's side door began to be difficult to open and close. It make a loud cracking or popping sound each time it was opened and closed. Eventually, I was unable to open or close the door at all, and had to enter and exit the vehicle through the passenger door. Ford repaired the door under warranty. In 2023, the passenger's side door began to make the same noise and exhibit resistance to opening and closing. As the car is no longer under warranty, I will have to pay for the repair, but the issue is clearly a defective hinge or weld.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11536190
  • Incident Date: August 2, 2023

Door mechanical issue could become a future safety issue where failed/poor spot welds on a doors check arm bracket could cause the door to swing too far when opened or it could open while driving because of the spot weld failure. Current popping sound when opening and closing the door indicates spot welds on the check arm bracket, internal to the door, have failed, making the door difficult to open and close. A secondary failure is the inability to open and close the window.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11535654
  • Incident Date: August 1, 2023

The AWD module failed. This was confirmed at a Ford dealership after a lengthy diagnostic. The car started to alarm by showing first a powertrain failure and then disabling AWD, pre-collison assist warnings and hill assist. This placed the car in "limp" mode while i was entering the interstate on the on ramp making it a safety issue. In my research, I am seeing others who have had the same issue in the 2020 Escape and feel this should be recalled. My car is still at the Ford dealership awaiting a part, but I am happy to submit the service report once completed.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11535681
  • Incident Date: August 1, 2023

The welding spots on the fort broke off.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11535819
  • Incident Date: August 1, 2023

My main car display is dying and it’s also my way into the car, diagnostic reporting and navigation. Navigating is harder with out main display freezing or not working at all. Also my blind spot sensor goes off at random times in which nobody had a answer for me on a fix for that.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11535893
  • Incident Date: August 1, 2023

Driver side door front is making a creaking sound like a popping noise when opening.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11535938
  • Incident Date: August 1, 2023

The contact owns a 2020 Ford Escape. The contact stated that the front driver’s side door failed to properly close with the door ajar image displayed on the instrument panel. The contact took the vehicle to a dealer and was informed that there were no recalls on the vehicle. The contact was provided an estimate for the repair. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11535431
  • Incident Date: July 31, 2023

The component or system that is failing/malfunctioning is the opening and closing of the driver side door. Yes, it is available for inspection upon request. My safety/the safety of others are put at risk should the door opens during driving or at any time without a physical being opening it. No, the problem hasn’t been reproduced or confirmed by a dealer or independent service center not to my knowledge. The vehicle or component has not been inspected by the manufacturer, police, or insurance representatives but has been inspected by myself and others. No, there was not any warning lamps, or messages of the problem prior to the failure. However, there was other symptoms which included a mild sounding popping noise coming from the driver door when opening it to enter and exit the vehicle. This first appeared about two days prior to the component or system complete failure/malfunction.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11535475
  • Incident Date: July 31, 2023

My drivers side door makes a creaking noise and window doesn’t roll down

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11535554
  • Incident Date: July 31, 2023

2020 Ford Escape Titanium Multiple error messages shown; forced into front wheel drive. Took my car to the dealer and was told my car’s awd module needed to be replaced. I did get it replaced and paid out of pocket because it apparently is not covered under the powertrain warranty ($705.33).

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11535344
  • Incident Date: July 30, 2023

DRIVER SIDE DOOR THE DOOR SPOT WELD THAT IS FOR THE DOOR ARM THAT OPENS HAS BROKEN ON 07/28/2023. TOOK IT TO LOCAL FORD DEALERSHIP NOT COVERED PAST 3 YEAR 36000 MILE WARRANTTY. THIS IS A DEFECT FROM FORD AND SHOULD BE COVERED

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11535281
  • Incident Date: July 29, 2023

Door is making popping sound when open. Both driver side and passenger front doors. The driver side window won't roll down.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11535282
  • Incident Date: July 29, 2023

When putting vehicle into reverse the gears jump and there is an gear malfunction warning that appears on my screen. The car jumps and jerks several times. Also, when car is in drive whether it is at a stop or driving, the car starts to shudder like it's about to stall- ESPECIALLY when idling or at a stop.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11535003
  • Incident Date: July 28, 2023

Driver's side door not closing completely, making loud cracking noise. Unable to roll window down. Door not closing completely is a safety hazard while traveling, concerned the door might open while moving. Because the door isn't closing all the way, it's messing up the electronics as well. The door welds where the bracket attaches has come detached.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11535023
  • Incident Date: July 28, 2023

Recall 22n17 needs to include the gear knob for the chrome peeling. It cut my finger and thumb.

  • Crash: No Fire: No injuries: 1 Deaths: 0

  • NHTSA ID Number: 11535036
  • Incident Date: July 28, 2023

The recall notice (22V859), states that parts are now available to repair my vehicle and Ford’s corporate office stated this to me when I called. However the dealership that corporate transferred me to states they do not have the parts and they don’t know why corporate is telling people they have the parts. I have been waiting 5 months.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11535037
  • Incident Date: July 28, 2023

Rear camera stops working.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11535065
  • Incident Date: July 28, 2023

The contact owns a 2020 Ford Escape. The contact stated while driving at an undisclosed speed, the electrical system was behaving erratically. The vehicle was repaired, but the failure reoccurred with the keyless entry failing to lock or unlock the vehicle and the vehicle failing to recognize the key fob. Additionally, the infotainment system was inadvertently changing the radio station and the lights were turning on and off independently. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the electronic control module. The contact was informed that the module needed to be reset. The vehicle was repaired; however, the failure became a recurring failure. The manufacturer was notified of the failure, and a case was filed. The failure mileage was 20.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11535079
  • Incident Date: July 28, 2023

Drivers side check arm broke resulting in 3 rivet joints to break where it’s attached to the inside door skin. SSM 50150 for fleet vehicles addresses this. This was purchased from Enterprise. Was told a new door skin was required along with the check arm replacement. Over $1200. This should be a recall.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11534819
  • Incident Date: July 27, 2023

My compressor went out during a road trip and it spread metal particles through the entire AC system, ruining basically the whole thing. My concern is the sheer number of ford escapes that seem to be having issues with their compressors. So many that the part is on back order almost everywhere. I think it’s worth looking into that Ford may need to recall this part.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11534821
  • Incident Date: July 27, 2023

I received a safety recall notice back in May and as of today July 27th there is still no proposed solution. The vehicle is at risk of catching fire, endangering myself, my family, and others, so I am afraid to drive it.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11534834
  • Incident Date: July 27, 2023

Spot weld on door may exhibit cracks or broken spot welds in the left front door at the check arm attachment point in the door assembly. Door pops and cracks when it is opened or closed due to welds failing. We took it to the ford dealer and they told us there is not a recall on it so we will have to pay for the repair and IF there is a recall on it they will pay us back for the repair cost. Will that be the dealer price or the price we had to pay at another garage? We have a repair scheduled at another garage. It will be $400. IF YOU DON'T OWN A FORD, DON'T BUY ONE. This model already has had 10 recalls! Ford don't build cars, they build junk! DOES ANYONE KNOW IF THERE IS A CLASS ACTION LAWSUIT YET?

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11534917
  • Incident Date: July 27, 2023

Awd module failed Problem confirmed by dealer Ford previously had a recall for this exact problem. That recall should not have expired as the problem is still ongoing.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11534512
  • Incident Date: July 26, 2023

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11534535
  • Incident Date: July 26, 2023

Driving vehicle and AWD became disabled, received a major power train fault, and pre collision system disabled as well as other safety issues. Took to ford dealer and they said it was the AWD control module that caused the faults but this was not covered under powertrain warranty. There was a customer service program for this for 2020 escapes but my vin was not covered. It is identified as a powertrain fault so how is that not covered under powertrain warranty.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11534566
  • Incident Date: July 26, 2023

The left front door is making popping noises. Body shop has stated that the spot welds on the door have failed and the entire door will need to be replaced. Yes, it is available for inspection. Safety issue is that the door could open while driving threatening life of those in car and on highway if door were to pop open. The problem has been confirmed by independent service center. Plan on bringing car to dealership for inspection. No warnings prior to failure, just started without warning.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11534617
  • Incident Date: July 26, 2023

The contact owns a 2020 Ford Escape. The contact stated that upon starting the vehicle, the AWD module warning light illuminated on the instrument panel. The vehicle was taken to the dealer, who diagnosed a failure with the AWD system and advised that the vehicle was stuck in 2WD. The vehicle was not repaired. After investigating the failure, the contact related the failure to Ford Customer Satisfaction Program: 21B19 (Power Train), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 42,000.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11534685
  • Incident Date: July 26, 2023

The front left drivers door check guide bracket spot welds have separated from the door frame resulting in the door not opening and closing properly,the window will not roll down or up with the door closed .The door can only open about half way and doesn't shut properly without using unexcusable force .The spot-welds are clearly broken because there are 3 holes in the door where the door check mounting bracket is spot welded to the door shell .If I need to get in or out of the vehicle very fast in an emergency,the door may not open enough for me to get in or out or may not even open at all.If I need to roll down the window with the door shut in an emergency situation I will not be able to,I would have to break the window to escape danger.Ford needs to be responsible for fixing this problem that is clearly a manufacturing defect .A recall by Ford is due immediately to fix this dangerous issue.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11534257
  • Incident Date: July 25, 2023

The contact owns a 2020 Ford Escape. The contact stated that the front driver side door latch detached from the vehicle making it difficult to properly close the door. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic, where it was diagnosed with needing the front driver’s side door to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 58,000.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11534272
  • Incident Date: July 25, 2023

When opening and shutting the drivers door it makes a terrible popping noise and is hard to shut.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11534372
  • Incident Date: July 25, 2023

The driver side door brake isn't working properly due to broken welds in the assembly. I took it to my Ford dealer, and they will not give warranty consideration because the vehicle is over 36,000 miles, but under 3 years. I have done some research, and this is an ongoing problem with this model year. Their solution is to have me pay for an entire new door and assembly at a cost of between $2500-$3500.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11534099
  • Incident Date: July 24, 2023

Driver side door kept clicking when opening or closing. At one point while opening, hinge where it is riveted in broke off and door will not close properly.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11534103
  • Incident Date: July 24, 2023

The contact owns a 2020 Ford Escape. The contact stated there was a clicking sound while opening and closing the front driver's side door. The contact stated that the front driver's side window failed to roll down completely. The contact stated that eventually the front driver's side door failed to close as needed. Upon inspection it was discovered that the front driver's side door middle weld had separated. The cause of the failure was not yet determined. The vehicle was taken to the local dealer who indicated that the door needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was provided. The failure mileage was 11,000.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11534109
  • Incident Date: July 24, 2023

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that there was an abnormal gasoline odor inside the cabin of the vehicle. The failure mileage was approximately 19,000. VIN tool confirms parts not available.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11534190
  • Incident Date: July 24, 2023

Dealer advised it is a bracket inside the door that has broken, possibly due to broken welds holding said bracket. The Dealer advised that this is an unfixable issue, and the entire door needs replaced. If it is not fixed, the dealer said it will cause other issues with the door, possibly leaving it inoperable. Dealer also confirmed this is a very common issue with this model and that it is not covered. The Dealer said I will need to repair at my own expense, with an estimated cost of $2,000 or more.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11534192
  • Incident Date: July 24, 2023

Vehicle has 32,600 miles. On start, received the following warnings. "Check Brake System", "Hill Start Assist Not Available", Pre-Collision Assist Not Available", and the ABS light was lit. The brakes were extremely hard to use. Had vehicle towed to Dealership. Dealership tested and received Code U3000. They "reprogrammed" the ABS, PCM and IPC Modules and performed a "battery disconnect". The fix was not covered by warranty. The dealership said that this could happen again. They were vague about whether it could occur only on start or at any time. Reoccurrence at road speed would likely result in an accident as the vehicle was extremely hard to stop.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11533894
  • Incident Date: July 23, 2023

Broken spot welds in the left front door at the check arm attachment point in the door assembly. Window not operable. Door difficult to close due to interference of broken bracket inside door assembly. This is a known issue for make/model. Poor quality spot welds at point of attachment.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11533928
  • Incident Date: July 23, 2023

My check arm broke at the welding sites and has now affected my locks, window, and the door staying open/shut. I am worried about my window shattering and my door not closing or opening while I am driving. My locks are no longer working which leaves me to be worried about someone getting into my car, since there is not way for me to lock my door. They don’t even work with the key fob. The outside manual lock will not turn. The problem was confirmed by the dealership Ken Stoepel Ford In Kerrville, TX. But they will not fix it because it is out of warranty due to mileage. There was no warning of this. I was parked when it happened. I simply opened my door to get in and it snapped.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11533959
  • Incident Date: July 23, 2023

1 Engine Fire Safety Recall Dealer not able to fix the problem. 2 Driver's side door hinge broken window will not go down. Dealer told me this is not a manufacture problem.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11533783
  • Incident Date: July 22, 2023

I am reporting a weld malfunction on the driver's side door for the check arm assembly. I started to hear a log poping noise out of the blue one day. And the next thing i knew the door was not opening properly. Took it in they informed me the weld had broken and that i would need a brand new door. I unfortunately am no longer under warranty. And feel this should be a recall, given it is a manufaturers error.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11533818
  • Incident Date: July 22, 2023

The welding at the door check has completely come apart on the driver door and is popping in the passenger door. The driver window no longer rolls down.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11533843
  • Incident Date: July 22, 2023

My door all of a sudden started popping and now the window will not go down and the door will not lock. The welded spots to hold on the door henge thing is gone and the henge is free moving in the door but still attached to the frame.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11533655
  • Incident Date: July 21, 2023

The contact owns a 2020 Ford Escape. The contact stated while attempting to open the front driver’s side door, the door failed to open all the way. Additionally, there was a cracking sound coming from the door. The vehicle was taken to the dealer and the contact was informed that the door weld on the front driver’s side door had fractured, and that the door needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that assistance would be provided with the cost of the door replacement. The failure mileage was 30,000. The VIN was not available.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11533679
  • Incident Date: July 21, 2023

We noticed a loud "popping" sound in the hinge of the driver side front door. The door was unstable and we had trouble shutting the door. After research we realized this could be a problem that could cause the door to open while driving. The car is at a Ford Dealer being repaired now and the cost to me is $1157. Ford is not taking care of this dangerous situation.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11533384
  • Incident Date: July 20, 2023

Transmission becomes unresponsive and unreliable in high temps and locks into whatever gear it was in IE if left in the sun in park the shifter won’t budge until enough time for it to cool down has passed

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11533446
  • Incident Date: July 20, 2023

Drivers door check stop is creaking and snapping and exibiting all the behavior being investgated by your department as reported in the Reuters article https://www.reuters.com/business/autos-transportation/us-investigates-346000-ford-escape-suvs-over-door-issues-2023-07-11/

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11533505
  • Incident Date: July 20, 2023

The door started popping when it was opened and closed. After one day the weld completely busted loose and the window no longer rolls down either.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11533551
  • Incident Date: July 20, 2023

My car is displaying similar symptom found on a fleet version of the car - SSM 50150 - 2020-2021 Escape - Cracked Or Broken Spot Welds In The Left Front Door At The Check Arm Attachment Points In The Door Assembly.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11533553
  • Incident Date: July 20, 2023

In February 2023, we noticed a popping/ snapping sound coming from the driver's door and it would not stay open on its own. Over the next couple weeks the power window began having trouble staying up and then it simply would not stay up at all. In March I took it to the dealership it was purchased from and had it looked it. After a couple hours I was told that the spot welds had failed and that the only way to fix it was to replace the entire door at my expense (approx $2k). The gentleman in charge told me it was not the first he had seen with this issue and if I got it repaired anywhere to keep my receipt for any issues recalls. The only solution I had was to have my husband get the window into place and disconnect the electrical to the window buttons. I have also had to deal with many bruises on my legs due to the door randomly closing on me while getting in and out. I'm disabled and this is a major problem for me. I have personally inspected the door and there are three holes next to the interior door panel that I believe are the location of some of the broken welds.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11533277
  • Incident Date: July 19, 2023

The contact owns a 2020 Ford Escape. The contact stated that while opening the driver’s side door, there was an abnormal popping sound and the door failed to open. Additionally, the window failed to roll down as designed. The contact had to use the other doors to enter the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that the bracket had separated from the door. The vehicle was not repaired. The contact stated that the failure was related to NHTSA Action Number: PE23013 (Structure). The manufacturer was contacted, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 55,000.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11533286
  • Incident Date: July 19, 2023

The door check bracket on front driver door failed completely. The anchor point in the door broke off the door frame internally. All 6 tack welds failed. The door was stuck open with the check arm fully extended into the door. DeLong Ford of Dwight got me back on the road after removing the check arm. I drilled out the six failed tack welds and riveted the anchor to the door frame at the six points on driver door and replaced the check arm due to damage. I could not afford the almost $2k it would have cost to have the entire door shell replaced and painted, with no promise that I would not experience the failure again in the future. Ford offered to split that cost with me 50/50 because I purchased the vehicle brand new and was no longer in the warranty period. The door check is currently failing on the passenger front door, 2 of the 6 tack welds have failed. It is a matter of time before it fails completely.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11533335
  • Incident Date: July 19, 2023

Drivers door began popping when opened or being closed. Looked at door and the spot welds on door check attachment point were broken out. We had our local dealer inspect and were told that they were aware of several that were broken in our local area. They also stated one of the cars was sent to a local body shop and repaired. New door and door check. All was paid by Ford. A second came in not long after and they sent it in for repair (same dealer same body shop) and Ford will not pay(reimburse) dealer for completed repairs. Ford knows there is a problem. Apparently they don't want to fix it. I put screws in our door to temporarily fix the problem because we were afraid the check bracket could cut the wiring inside door or get hung up inside the door causing the door to be inoperable. Our car had about 68000 miles on it when it was first noticed.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11533372
  • Incident Date: July 19, 2023

Both ( Left and Right ) front door check strap attachment points have broken welds. This causes difficulty closing the doors and causes a loud auditable creaking noise when opening or closing the doors. Dealer attempted to fix issue by replacing the actual check strap on each side a total of 3 times before deciding it was a broken weld. By that time car was out of warranty and Ford declined to repair it at their expense. Estimate given by dealer to repair at my cost was over $3500, citing the need to replace both front doors.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11532934
  • Incident Date: July 18, 2023

On 7/11/2023, I opened my driver's side door and heard some strange popping sounds I had not heard before, my window would not work correctly either. I got into my Ford 2020 Escape and proceeded to drive home while driving approx 35 miles an hour while making a left turn the driver's side door flew open. The weld on the driver's side door has failed along it exhibits cracks and/or broken spot welds in the left front door at the check arm attachment point in the door assembly. Please see attached photos. There was no warning that the door was not completely shut. The car has been looked at, at the dealership and they have assessed that the failure of the weld Section 501-03 is what caused the problem.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11533006
  • Incident Date: July 18, 2023

I just took my 2020 Ford Escape (bought new) into Maryland State Emissions for testing, they informed me that many Ford models do not connect with the computer at MD State Emissions. When I took the car back to Ford for a software up grade they said they could not sell a car without passing emission for MD State. However they would perform the upgrade and charge me. So why did you give them permission to sell a car that can not pass the emissions test? If you search on-line you will see many people have this exact problem. This should be under a warranty recall, at no charge!! They also told me that the car was out of warranty, of course it is how can I know the car emissions won't connect to MD State computer if it takes over 2 years for MD State to require your first test!

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11533028
  • Incident Date: July 18, 2023

The welds on my door snapped, which is causing a grinding noise and preventing the window from opening. The dealership has told me that I need a new door for my vehicle. My vehicle has less than 30,000 miles.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11533132
  • Incident Date: July 18, 2023

The drivers door when opening looks like it’s going to rip off at the hinges.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11532686
  • Incident Date: July 17, 2023

Some 2020-2021 Escape vehicles may exhibit cracks or broken spot welds in the left front door at the check arm attachment point in the door assembly. My door started making a lot of noise when opening it and closing it. Now I can only open my door to a certain degree and and cannot open it all of the way. My window now is not working properly so I can't open it without it getting stuck halfway down. Is very hard to close the window.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11532792
  • Incident Date: July 17, 2023

At a little over 4,000 miles and less then a year in to owning my car the transmission went out. Now at at little over 36,000 and now the driver door isn't opening easily, and is making a popping noise. This shouldn't be happening with a car this new

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11532796
  • Incident Date: July 17, 2023

The center hinge connecting the driver's side door to the car has become disconnected as if it is no longer welded to the car door. This hinge limits how far the door can swing open. The concern is the door being unable to close completely and the window mechanism not working properly. The problem was first noticed on July 5 as there was a clicking sound as the door was opened as well as some resistance. People at three different dealerships noted that "this is a problem that has been occurring." The third Ford dealership is willing to do the work. Here the problem was documented and is scheduled to be repaired on July 24. A new door will need to be ordered and replaced. The service manager warned me of two complications that could possibly occur because of the broken hinge. Since July 5 I have been exiting and entering my three year old car through the passenger side since I cannot risk not being able to close the door. I also am careful not to open the window as it may come off of its track.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11532846
  • Incident Date: July 17, 2023

My driver's side front door has started to make a large popping noise and is resisting opening/shutting. A few days after this started my window has also started to act up, not wanting to go all the way down or going down when I'm trying to get it to go up.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11532520
  • Incident Date: July 16, 2023

In 2021, driver door popped and made grinding sounds when opening. Mechanism inside had broken. Door was replaced under warranty by the dealer, Boucher Ford. Fall 2022, same issue with the driver door. Also started noticing door wouldn't always close completely and intermittent problems with the electric window not remaining closed. Dealer would not help despite only one year since it had been replaced, told me to call Ford.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11532568
  • Incident Date: July 16, 2023

Service engine soon light is on due to the injector problem that has been recalled, but has not been fixed yet, because the dealer has not received the parts yet. Service engine soon light is also throwing a code for the catylitic converter and it’s causing the vehicle to run and shift poorly and getting worse fuel economy because of this issue. I have always bought Fords and I’m very dissatisfied with the problems I’ve encountered since I’ve purchased this vehicle. I think these issues need to be addressed and fixed ASAP, because this could potentially lead to a fire under the hood or underneath. Toni Ann

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11532513
  • Incident Date: July 15, 2023

At 75,000 miles the door spot weld on the check arm bracket failed. The window also will not go down. We now have 85,000 miles and the passenger door spot welds failed.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11532324
  • Incident Date: July 14, 2023

The contact owns a 2020 Ford Escape. The contact stated that the check arm attachment points were fractured on the front driver's side door. The front driver's side door made an abnormally loud sound while being opened. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The dealer confirmed that there was no recall associated with the VIN. The manufacturer was made aware of the failure. The failure mileage was approximately 39,000.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11532367
  • Incident Date: July 14, 2023

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11531976
  • Incident Date: July 13, 2023

I was getting out of my car and when I opened my door it sounded like someone had hit my car. I checked to see if there was any damages and there was none. After further investigation I noticed that the spot welds on the driver side door of my 2020 Ford Escape came loose and the door was starting to move freely inside the door. This causes the door to not be able to open all the way. I took my vehicle to the dealership and they kept it for weeks before they told me that I had to have my door replaced and it was going to be $4000. I called Ford and they sent a representative to the dealership to look at it and they did agree to pay 40% of getting it fixed but I still don't have the $2000 to get something fixed that is clearly a manufacturer defect. I even have an extended warranty but this part was not covered. There were no warning lights, messages, or anything. This happened at 59,600 miles. I have attached pictures of the left and right door jams (spot welds) for comparison.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11532042
  • Incident Date: July 13, 2023

Door check device on the drivers door broke off at the riveted attachment point. Device started making a popping noise followed by a complete failure. Door would not close and window would not roll down or get stuck in the down position. Stopped and had body shop remove door check device.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11532057
  • Incident Date: July 13, 2023

My 2020 Ford Escape has the reported problem with the door making a popping noise due to a problem with the spot welds on the inside. I have not had an issue with the door coming open on its own and did not know that was a possibility until I read about it in the news today however my vehicle does have the same symptoms as are reported. I was in the process of taking the vehicle in for the other safety recalls on it but had to delay that work due to the door issue.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11532071
  • Incident Date: July 13, 2023

Spot Welds at door check are starting to crack/fail making a intermittent snapping noise. This is on both front doors. There are 6 spot welds holding bracket on. At this time the ones behind the check on the door is failing putting stress on the other spot welds. Dealer said it out of 36 month warranty so, I would need to pay myself when it completely fails.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11532124
  • Incident Date: July 13, 2023

2020 Ford Escape - 3 Broken Spot Welds In The Left Front driver Door At The Check Arm Attachment Points In The door assembly. The door swings wide open. Just broken off on their own. Nothing stops door now bc arm limiter is detached off. Can see 3 obvious Welding holes that broke off. Closing door is very difficult bc broken arm is in way. Makes cracking clicking sounds. Window will not go down now either.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11531776
  • Incident Date: July 12, 2023

The contact's company owns a 2020 Ford Escape. The contact stated that the hinge detached from the front driver’s side door. The contact took the vehicle to the local dealer, where it was diagnosed with needing the front driver’s side door to be replaced. The vehicle was repaired however, the failure recurred. The contact took the vehicle to the local dealer, where it was diagnosed with needing the front driver’s side door to be replaced. The vehicle was not repaired due to the parts not being available. The manufacturer had not been informed of the failure. The failure mileage was unknown.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11531791
  • Incident Date: July 12, 2023

On May 30th my driver's side door hinge broke and arm fell inside the door, my Ford dealership ordered new door, due to not being able to make repairs, still waiting on 1st door, then on June 27th the passenger front door did the same exact thing, only this time door would not close, had to go to dealership while my wife had to hold door because it was open, we are both elderly and this is dangerous . I contacted Ford relations and because I am barely over the 36,000 miles they said they cannot repair either of the doors..please help..there needs to be a recall under this. I see alot of people filing complaints. Look under SSM50150, THIS IS AN ONGOING, very dangerous problem. Ford needs to be responsible!! It is a flaw in manufacturing , how this happened to both doors within a month of each other..please help.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11531820
  • Incident Date: July 12, 2023

Back in March my door started making a popping noise. As time went on the weld spots broke which then led to me not being able use my car door window or lock the doors as the fuse keeps blowing due to the parts that are broken. My door also doesn’t latch completely and I don’t feel safe.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11531845
  • Incident Date: July 12, 2023

The driver side front door made a creaking sound, could not be opened, and the window would not go down. The internal weld to the door failed.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11531847
  • Incident Date: July 12, 2023

Drivers side door weld points in the hinge system failed causing the door to fall off the car. Door was repaired by FORD but we have had issues with same door and are not being taken care of.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11531858
  • Incident Date: July 12, 2023

The initial occurrence was on March 7, 2023. The door suddenly made very loud popping noises when opening and closing the drivers side front door. The window was inoperable because of the door malfunction. I took the vehicle to Borgman Ford on March 8, 2023. They acknowledged that they knew what the problem was and had seen quite a few Escapes with the same issue. My Escape was then scheduled for repair/replacement on March 13-15, 2023. This was a great expense to me.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11531875
  • Incident Date: July 12, 2023

The contact owns a 2020 Ford Escape. The contact stated that the front driver's door arm assembly was fractured and made it hard to open and shut the door. The vehicle was taken to an independent mechanic, where it was diagnosed with a fractured door and arm assembly, and the door and arm assembly needed to be replaced; however, the vehicle was repaired. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 33,000.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11531884
  • Incident Date: July 12, 2023

Lt door is very hard to close, does not open properly. Lt door check arm weld broke.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11531891
  • Incident Date: July 12, 2023

The contact owns 2020 Ford Escape. The contact stated that upon reversing out of his driveway, the vehicle shut off with a green LED light on the start button flashing. The contact called an independent mechanic and scheduled to have the vehicle towed. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 26,000.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11531899
  • Incident Date: July 12, 2023

While opening and closing left front door (driver door) making a popping noise which is now making it difficult to close and open the door. This opposes a safety if I’m not able to open my door when needed. This has started a few days ago so I have not contacted dealership and confirmed with them but I have watched a few YouTube videos regarding others having the same problem and concern. There were no warning lights/lamps present and no prior problems before this occurred.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11531931
  • Incident Date: July 12, 2023

The door welds came apart with a loud pop. The door would not open or close properly. There was no warning prior to the failure. Ford inspected door and gave an estimate of $1900 to paint and replace the door. Independent body shop inspected and welded new check arm for $700.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11531742
  • Incident Date: July 12, 2023

Last fall when I stopped at my in-laws and got out my drivers door made a popping sound and I proceeded to close it. When I came back out and got in and went to close it it sounded like a door out of the Addams family. Lot of creaking and grinding. Immediately called the Ford dealership and was told to bring it over first thing the next morning. After [XXX] looked at it he had guessed the spot welds had left go in the door. When he shown the flashlight in the door he said oh no I'm going to go get the body man. I think it has messed up your bracket also. [XXX] came out and immediately looked at it and said oh yeah the spot welds have popped and said it was messing up the bracket. [XXX] said I don't want it to leave we're going to take it right around to the body shop to get it fixed and he would see what he could do with Ford on the repair. We crawled back in the car to drive around the building to the body shop. [XXX] parked outside the door got out and went to shut the door and the bracket completely left go at that point and would not shut. They had to hang on to the door to keep it closed enough to get it in the building since it would not latch. That door was closed three times after the initial pop and then would not latch. That would have been a safety issue if I had been away from home and not at the dealership at the time of failure. Ford took care of the bulk of the bill but it still cost me $520.14 out of pocket for shoddy workmanship on Ford's part. Curious to know if the other three doors are going to have the same issue at some point in time! INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11531518
  • Incident Date: July 11, 2023

The contact owns a 2020 Ford Escape. The contact stated the welds fractured on the front driver’s side door. The contact stated that the front driver’s side door and window failed to close properly. The contact took the vehicle to the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 37,800.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11531551
  • Incident Date: July 11, 2023

The contact owns a 2020 Ford Escape. The contact stated while opening the front driver’s side door the contact felt the door falling off the hinge. When the contact entered the vehicle and attempted to roll down the window, the window failed to roll down. The vehicle was taken to the dealer and stated that the front driver’s side door was defective and needed to be repaired. The vehicle was repaired. On another occasion while opening the front passenger’s side door, the contact heard a popping sound coming from the door. The vehicle was taken to the dealer again and the contact stated the that the door was defective, and that the door needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that a half of the repair cost would be covered. A case was filed. The failure mileage was 38,000.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11531567
  • Incident Date: July 11, 2023

The driver door made a loud noise when I opened it. I took it to my Ford dealer and they told me the door hinges had broken. Now my window will not go down and the Ford dealer suggested I take the car to a weld shop to fix.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11531642
  • Incident Date: July 11, 2023

A week and a half ago, as I opened my driver's side door on my 2020 Ford Escape, i heard a clunking and popping sound. As I examined closer, I noticed that the door hinge limiter was rattling and the hinge pin was moving, along with the sound. I took it to my nearest Ford dealer to get it investigated (Academy Ford, Laurel MD) and they determined that indeed, the welds for the door hinge had broken, ad that the broken part was bumping up against the window regulator, thus the sounds. There was a TSB for this from Ford, covering the same thing, for commercial trucks, but they had also seen this start to happen on Ford Escapes as well. Because I'm still under bumper-to-bumper warranty, my door will be replaced for free, but this car only has 18K miles on it, and it shouldn't be happening at all.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11531707
  • Incident Date: July 11, 2023

The Driver, left front, door has a bracket that makes a popping noise when the door is opened fully and when it is being closed. The vehicle has not been to a dealer yet for repair. We're in the process of making an appointment now.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11531709
  • Incident Date: July 11, 2023

Driver door spot welds where hinge attaches to the door has came loose and popping. It was interfering with the function of the window rolling up and down. We used screws to reattach because i was informed when I contacted dealer, they would not cover it because it was out of warranty. It doesnt interfere with the operation of the window now but it is still popping every time you open/close the door.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11531262
  • Incident Date: July 10, 2023

At about 30,000k miles, began to hear a creak/pop sound when opening and closing the front d/s door. This past weekend, at about 30,075 miles, there was a loud noise when opening and closing the door, and noted that 3 spot welds appear to have popped and pulled through the sheet metal. These held the safety 'check arm' in place inside the door. In researching the matter, I located that you already have this noted (SSM 50150) on vehicles with high usage profiles. I am a regular driver. This is NOT a fleet vehicle. I'm lucky in that the car is under warranty and will hopefully be repaired with zero costs, HOWEVER, this is nothing that any Ford Escape owner should have to deal with, at all, through the LIFE of the vehicle. Furthermore, the same spot welds and check arm apparatus appears to be used on the other car doors, so my guess is that this too can pose an issue. Ford should honor these repairs well beyond any bumper to bumper warranty period, as well as disclose IF the replacement door is using an improved weld or fastening system. ***!!! THIS IS A SAFETY ISSUE because without the arm check functioning properly the door can fly into passing or oncoming traffic unexpectedly, causing injury to the driver of the Escape and/or any oncoming vehicle that slams into said failing door assembly which could result in the loss of control of their vehicle!!! *** My car is in the shop now where I hope this will be part of a covered claim to document. Apparently, I may have to wait months for new front door assembly.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11531340
  • Incident Date: July 10, 2023

The inside wheel boot fills with water and boot liner gets moldy causing breathing issues. It is apparently a known issue and Ford has no resolution. I also have a driver's side window that has issues since the day I bought and all the Ford dealership quick fixes has not resolved the issue. They reset the up/down of the windows and it keeps going out of alignment so that when then window is pushed up it overshoots the sensor and comes back down.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11531410
  • Incident Date: July 10, 2023

My front left drivers side door wouldnt close, I noticed the spot welds holding the door strap component in place had broke free and was now being pushed into the door shell. I took my car to the dealership and they said it is not covered. I have since looked on line, on how to repair this defect and see this is a known issue to the make and model year of my vehicle.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11531012
  • Incident Date: July 8, 2023

Driver door detached from body by normal opening the door. The window is unable to lower down and the door is unable to be opened and closed. It seemed the door was attached by three small welded spots which seemed unsecured due to the doors natural weight.

  • Crash: No Fire: No injuries: 0 Deaths: 0

  • NHTSA ID Number: 11530814
  • Incident Date: July 7, 2023

The contact owns a 2020 Ford Escape. The contact stated that the weld on the driver's side front door had fractured. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was determined that the door weld check unit had fractured. The vehicle was not repaired. The manufacturer was contacted, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 60,000.